Zin American Bistro — Restaurant in Palm Springs

1st I want to say the server Alexis (Alexa) was a kind and always gives amazing service.

2nd The food I ordered today was not flavorful and not authentic (Juevos rancheros)

3rd But the ONLY reason I give the service 3 stars and the restaurant 1 star is because there was horrific service by the one lady that should have been better, THE OWNER!!! I don't know her name and will never want to, but she was absolutely rude and a prude. I can't believe she's still in business and has faithful employees. Story time...... We had a party of 4 and 2 of us left a little earlier than the last 2, since they stayed to enjoy the rest of their champagne. Well, this unbelievable "owner" in return to these 2 other people that are customers almost every week multiple days a week were pushed to hurry up and leave since they were in her restaurant longer than she needed them there. Since she had a party waiting for a table, they were treated as they were not paying customers 😒 Made them feel disrespected and horrible. They moved the rest of their drinks to the bar and then the owner was pouring champagne and came over and slammed the bottle in front of them and told them they can finish the bottle. Who does that???? Well, guess what, this lady did. I will NEVER spend money in this restaurant due to her. I will never support a prude. Makes me wonder how she treats her employees, if she was willing to treat customers this way. NEVER AGAIN!!!! If you're reading this....remember one thing.... you're supporting someone that will treat you the same they did my friends and it's NOT OK!!

0 STARS for restaurant (can't change that choice) 5 stars to the great service from the waitress. Thank...

As a handicapped, senior citizen, I've previously enjoyed many good, Sunday brunches at Zin American Bistro. The restaurant was accessible with the consideration of handicap parking at the rear door. Recently, I had reservations for Sunday brunch, but arrived to learn that the handicap parking has been replaced with pay-valet parking. The parking guard informed me that the cost to park would be $10.00, but if I wanted handicap parking, I would need to go down the street. Handicap parking was available two blocks away. After parking, and arduously making the two blocks back to the restaurant, the parking guard yelled across the street at me something about complaining to the owner if I didn't like the change. When I went inside, I talked to the owner, who informed me that the owner of the restaurant across the street and she had decided to replace the handicap parking with pay-valet parking for Sunday brunch. The parking for both restaurants is on private property where they are not required to have handicap parking. I also learned that the guard should have charged me $5.00 as a customer, not $10.00.

To replace handicap parking with pay-valet parking, to me, represents a prejudice against handicapped citizens, discouraging them form using the facility. This represents an exploitation of handicap individuals who cannot make the two-block trek to handicap parking, but must pay the extra $5.00 or $10.00 to access the restaurant , which added to the $18.99 prix fixe brunch, makes this costly. The parking guard would benefit from training in communication skills.

I'll...

I’m sorry to say but this is the second meal in a row that has been very disappointing. The first was during the Tennis Matches in October. The salmon I ordered had clearly been previously frozen and was cooked prior to be totally thawed. The center was under cooked and mushy. I would have asked for it to be replaced but I could not get the servers attention. I asked the busboy to get her and although he said ok, she never appeared. Once she did I let her know but by this time the friend I was dining with was done eating, so I asked for my meal to be comped which it was. I appreciated that so when I was asked to join two other friends for Christmas dinner I happily agreed since I’ve always enjoyed all of the other meals I have eaten here over the years.

The meal was a prix fix with choices that were mediocre at best. The beet salad was unattractively served and was small & unappetizing. The turkey dinner reminded me of one from a diner. It was over cooked, not from a roast turkey but instead a turkey roll. The gravy was from a package, the stuffing over cooked and out of a box.

The owner, who knew one of the two people I was dining with came over, greeted him and spent about 5 mins talking to him never once greeted or acknowledged our presence. She never even said “Merry Christmas,” or asked if we enjoyed ourselves or the meal.

This meal costs $79, so with one drink, tip & tax it cost me $120! Ridiculously overpriced and frankly not worth it. Honestly that meal should have been no more than $30. Thank goodness the...