Palm Mountain Resort & Spa — Hotel in Palm Springs

We had a great time and would return again.

WIFI: The wifi was ok but weak, so don’t come here if you need good wifi. I’ve stayed at hotels with much worse wifi.

BALCONY: I was worried I wouldn’t get a balcony / patio but I think every room has one (or at least most rooms) and it’s a really good size. It was too hot to walk around outside to inspect all the rooms. Each balcony has a divider but you are still able to walk to other people’s balconies. I love that all the balconies faced the pool / courtyard. It was exactly what I wanted. Unfortunately it was way too hot in June to enjoy it (118) so I plan on returning when it’s less hot.

ELEVATOR / CHECK IN: Checking in took 1 hour because I was unaware that the room I got was in a building with no elevators. I wish I was told this during check in because I had heavy luggage and I walked around frustrated looking for an elevator. And when I called the front desk to find out if they had one- they put me on hold while I was outside in the 118 heat... this made me really irritated. For some reason this seems to happen a lot when I check in at places, for various reasons each time.

The staff was very friendly even when I was losing my patience and was frustrated and Someone helped carry my luggage up the stairs.

POOL: The pool was amazing. It’s beautiful, it plays music (mostly 90s hits when I was here) It goes to 9 feet deep which was scary for me. The 3 foot area is very small because the pool gradually goes to 4 feet then 6 ft then 9 ft. What i really liked is seeing the same people at the pool everyday, made it feel like we live here and they are our neighbors. It felt like home. People made friends and played together. The pool also had a lot of floaties but I don’t know if they were from the guests or from the hotel. Either way, I think it is a great idea to have them! It made the pool much more fun.

The hot tub was... well, HOT.

SLEEP: I am a light sleeper and very rarely can sleep well at a hotel. the air conditioner kept me up all night. It was 118 every day so not having AC was not an option. It sounds like a car engine that keeps turning on and off over and over making a loud jolting sound (on its own) and woke me up over and over. The pillows gave me neck pain. Next time I think I’ll bring my own pillow as well.

ROOM: The room was a really good size but not the cleanest and I hope they do a better job cleaning and checking things (mainly the bathroom and the down blanket had a weird stain) and yet despite of this I would probably still return. Rooms have a joining room if you plan on coming with your friends. Our room also provided us with 2 pool towels.

PARKING: At first I couldn’t figure out where to park, but they have a huge parking lot right next to the hotels main entrance and more parking behind our building. It was not gated. And right across the street was a huge empty dirt lot where homeless people live. I was concerned about them breaking into my car but thankfully I had no issues. I read other reviews that this happened a lot (or their tires hot slashed)

KIDS: A few kids here, including my own so it was kid friendly.

ICE: it was 118 when we were here so I knew we needed ice. 2 ice machines were out of order so we had to walk to find one that works. Hopefully they get fixed.

PETS: It appears to be pet friendly, some people had their dogs at the pool.

We even found an angel wing mural nearby by Colette Miller. I was so excited and I’ve been to Palm Springs 7 times!

FOOD: The hotel has a small little market for snacks (chips, cookies, candy, ramen noodles, some refrigerated stuff, some alcohol)

Tons of food and shops walking distance. I love the Thai Smile !!! And their cocktails. Also loved Lulu. Best coffee: Gre coffee shop, the upside down vanilla cappuccino!

FIRE PITS: There was 1 by the pool and 1 outside the pool but both remained off. Maybe because it was super hot out.

We went everywhere maskless and no one...

The review - We arrived in Palm Springs at 1pm on Friday (11/17) and we booked our stay with Palm Mountain Resort and Spa. They do not allow for early check in (we called and asked), so keep that in mind if you arrive early. When we arrived to the property of Palm Mountain Resort & Spa after 4pm to check in. The check in process was good and the gentleman, David, was nice. They do not have valet or a doorman so it is up to the guest to park and bring in your own luggage - this wasn’t a huge problem. The parking spot for the property is like 1 min away with easy access to and from the lobby. However, if your room is located on the other side of the property then the walk with your belongings from the parking area can be a hassle. We walked to our room and past by the nice pool, hot tub, and fire pit area. Then we opened the door to our room (237) and we were immediately disappointed and unsatisfied! The room was VERY OUTDATED, NASTY, UGLY, DISGUSTING, and NOT KEPT UP! There were dust everywhere even on the floor (old red carpet) and you can see balls of it! We tried to close the white shutter blinds, one side closed all the way and the bottom half of the other side wouldn’t even close! There was marks on the ceiling, the walls, and door! The furniture was dented and had scratches on it! At this point we inspected the bed; from the appearance the sheets looked clean - there weren’t any noticeable stains. We walked in the bathroom and it was a tub shower combo and the stopper in the tub was broken and not even on - it was in the tub but off to the side. At this point we knew we couldn’t stay in this room. Around 5:30pm we went to the lobby and spoke with the young lady who was working that evening/night regarding our dissatisfaction and disappointment of the state of room 237 - she completely agreed with us! We asked to be moved to a better room and we wanted to see the room first before deciding if we were going to move to a different room or cancel our reservation and find somewhere else to stay. She stated that there is a few rooms left but they are all twin beds and they have been renovated and should look much better than the room we were originally assigned. She allowed us to look at room 151. Room 151, the walls, ceiling, and door was better and didn’t have any marks. The room had a smell to it but we sprayed body spray which removed the smell. The carpet was still red and had a dark stain (the size on a mini basketball) in one section - but we place a towel down on it. The furniture didn’t have any scratches. The bathroom was much better and it was a shower with nothing broken. The mattress was placed on a plastic bin (that was covered by the red bed dressing) - so we weren’t really sleeping in a bed. We decided to move to room 151, because the other hotels in the area had no more rooms for that night or weekend. We went back to the young lady who was assisting us and told her that we will change from room 237 to 151. She stated that the cost won’t change and she waived the resort fee and apologized for the state of the room. We checked out Sunday morning (11/19) around 5:30a because we were ready to leave that place. Our closing statements, the hotel employees were nice and friendly. The pool and fire pit area is also nice and clean. With that said, the Palm Mountain Resort & Spa is NOT a resort; it is a larger motel 6 with a spa! We will NEVER stay here again. There are many things the owners need to do to make this place a true resort. Do yourself a favor and don’t stay here, there are many other better hotels to stay like The Rowan, The Colony Palms Hotel and Bungalow’s, and Margaritaville to list a few. I’m hoping this honest recent review can help others when they are deciding where to stay when visiting Palm Springs. To management of Palm Mountain, if you would like to speak to us regarding our horrible recent stay we are...

I have to start by saying this is the worst hotel experience I have ever had. My wife and I chose to stay here because of its location in Downtown Palm Springs. The room was nothing special. The pool area was nice. The second night we were there we went to dinner at 6:20pm and when we returned at 8:40pm our room had been burglarized. There are 119 rooms at the hotel and we were the only guest room this happened to. We were on the third floor overlooking the pool. There was no forced entry and the crooks took my laptop, smartphone, ipod, etc and stole my wife’s purse with her wallet and credit cards. The crooks used the credit cards within minutes of stealing them at gas stations, CVS and RiteAid. The miserable experience only got worse from there. When I went to the registration desk and told them what had happened they told me to fill out an incident report. I had to berate them into calling the police who didn’t show up until two hours later. The desk clerk was sympathetic, but took no ownership of the situation. The clerk told me that corporate would get a hold of me. That was on Thursday night and if I had not followed up no one would have called me. The hotel manager was supposed to call me, but he never has. There was a nice lady named Jodi in accounting who I spoke with, but had no authority. I was finally able to contact someone to speak with from corporate (Pacific Hospitality Group out of San Diego) this Wednesday afternoon, six days later. He was extraordinarily condescending and rude and insinuated I had left my door open and it was my responsibility. He informed me he could do nothing until the police report was turned over to their insurance company and they evaluated the situation. The corporate executive would take no responsibility for the event and offered no compensation in any form for our loss. When I asked him why they had no cameras watching the hallways and outside portion of the property he informed me that they are not required to. I saw no security on premises and after 10pm there was only one person on the desk. This hotel is being targeted by professional criminals and I can only conclude that they were either tipped off by housekeeping as to the valuables left in our room or have the technical means to defeat the electronic door locks. I would not stay at this hotel because I don’t think it is safe (my opinion). I was fortunate that we were not in our room when the burglars entered our room. This hotel is being targeted by professional criminals and I can only conclude that they were either tipped off by housekeeping as to the valuables left in our room or have the technical means to defeat the electronic door locks. I have stayed in Palm Springs many times and have never had any problems. Just last month we stayed at the Alcazar and had a very enjoyable experience. Nicer grounds and a better pool area. There are many better choices in the Downtown that my wife and I...