Jamba — Restaurant in Palmdale

Easter night two young ladies working and I arrive at 9:20pm (after I called and made sure they closed at 10pm) to order two orange supreme juices. The whole store is cleaned and I understand people want to go home but what I don't understand is why they don't make what I paid for. I've ordered this juice for years now and I know it has fresh apple juice, fresh carrot juice, fresh orange juice, chia seeds. Well not one machine was touched aside of the blender when they made my drink. They poured orange pulp out of a squeeze bottle and kept adding banana. Then the lady in the black shirt (manager I'm assuming) told the girl in the green shirt that is was two drinks. So she goes and only adds half a banana and more nasty pulp from the squeeze bottle. Then she blends it and measures it. Then again more banana to try and make more puree not juice. She then poured it in my cups and I taste it because I knew it was going to be awful. So I try it and it literally tasted like baby food. Like a purée thick and just nasty. So I let them know that I didn't like it and I always order this juice and it has never been this thick and like purée. So she asked if I wanted it remade and I said yes. Tell me why I got the dirtiest vibes after that and at that point I was just worried they were going to spit on my drink for wanting the product I paid for. I knew it wasn't going to be exactly like my juice I order because they were “out of chia seeds" but really I'm sure they measured and did their count for the night and didn't want to recount. So right before they start making my second pair of juices. Tell me why they start putting together the machines to juice my carrots apples and oranges. Whaaaat?! You guys actually know the proper way to make it. Why not just make it correct the first time? So finally all the FRESH juices not pulp start getting made and still a very hostile environment but I'm sorry I wanted my $13 worth. Not left over pulp juice. I get my juice poured in basically kid size cups, again never have had tiny 16oz cups but apparently that's the correct size. Not even filled to the top might I add. But at that point I felt way too uncomfortable to stay in the store and I left with my drinks. I got home at exactly 9:39 and I just wish employers had enough respect for paying customers to give the correct product. If that was my first time ordering that juice and the first drink was what I was given. I would have never questioned it and just never ordered from there again. How is hat going to bring customers back? It's not. Take pride in your work especially when people spend their hard earned money on it. I just hate that I have to always keep an eye on the employee while my juice is made to make sure I'm getting what I ordered. When I first saw the purée pulp being poured into my drink I asked the girl in the green shirt what that was and she said orange juice and I asked her if they always have it pre made and she said they sometimes pre make orange juice and lemon juice. But it literally looked like pure pulp and probably was based on my first drinks they tried giving me. Disappointed with the portion and products I paid for. I also don't appreciate that the girl didn't give me my receipt nor asked. She just walked away after she gave me...

So I've been coming to this drama juice for about a year now. There's usually a long wait. Before it was no more than 15 minutes, but today was pretty bad. Due to the pandemic they make everybody wait outside and today it was particularly cold and windy. We received our order 35 minutes after placing it. Everyone who came after us received their order before us. They had even told us our order was next before giving four other people their orders.

When we finally received our order they only gave us one of the two drinks that we ordered. So we had to wait another two or three minutes. And then they forgot the add-ons that we added to our smoothie. There was no accountability or apology for the mishap.

I think I'll go to the one across the street from Trader Joe's...

Refused me service because I didn't have a mask on, I was told I would not be served without a mask even though I showed an ADA letter stating that I couldn't wear one for health reasons. I spoke to a young lady name Josie And she gave me her manager's name Tay Store location 1866 4R, Address,38107-B, 47th St E Space G2, Palmdale, CA 93552. I made her aware that she was denying me service against Americans disability act And that I'd be reporting them in Jamba Juice corporation To the Justice department. I didn't pursue I walked out since I had my girlfriend with me, but this is unacceptable these kids are not trained in aware of the laws for Americans with...