Tiffany & Co. — Local services in Palo Alto

(10/2 8/18) Purchased a Tiffany ring about two weeks ago or so and it turned my finger green. Me have owning Tiffany rings, necklaces, and bracelets know that I’m not allergic to their silver. However as I tried to return the two rings I bought, I was told that I should not return them and instead should just “deep clean” them. The lady at Customer Service also told me that I should not use any kind of oils, soaps or lotions on my hands, which is almost impossible. In the end I just wanted to return the rings and get my money back. This is the worst Tiffany store I have ever been to. The lady was rude, did not smile, hated that I undermined her advising me to clean the rings. She questioned me rudley when asking for the receipt and was shocked when she saw that the rings were only 14 days old. She then let me know that anything purchased with cash over $20 can not be refunded unless a check is mailed. I had to do her job and ask her to please read the back of the receipt as it states anything over $200 has to be issued via check. Not arguing about having to have a check to get my money back but she was misinformed in the return policy and she did not even offer me to look for anything else in the store and maybe exchange my rings instead she was just trying to get me out of the store. Having my younger sister and family with me while buying the rings, they also noticed how rude and unprofessional the employees were. Again I will not and I refuse to step foot into this store again! In the end it was not my fault that the ring turned my finger green. I simply just wanted to return them as I expected to receive quality produts for the price I paid. I also looked online and many, many people have complained that their rings turn fingers green. Trying to tell me that it’s not their fault but saying that I should just keep it and not get a refund was not the service I expected from Tiffany. This was the worst Tiffany store I have been to. I have been to many Tiffany stores all over from Hawaii to Las Vegas and never experienced service as rude as this ladies. I’m very angry with how she handled this situation. And will not be going back to this location for any of my purchases. In fact this left me with such a bad taste is my mouth I may not continue to purchase from Tiffany’s at all unless the employees can be trained to be nice, give service with a smile and be respectful when situations...

Recently came in to shop for wedding bands with my fiancée. Judy Xu was assigned to us and we had a terrible experience. She profiled us as never having tried rings before which made us feel lowly. After trying the rings we wanted to try, we told her we needed more time to think and would order online later. Instead of offering to help us with the purchase and giving us a business card, she had the gall to start lecturing us and insulting my fiancée telling her that this isn't like clothing shopping, that these aren't factory produced and the gemstones would be different but neither of our rings have any gemstones. We understand she wanted us to order through her, for commission, but her pushiness was really disgusting and off-putting for us. On top of her reasoning being dumb: that us purchasing through her would give us a better ring rather than ordering online. Admitting that her own company has poor quality control on their products.

When we asked what the difference between ordering through her versus ordering online is, she told us that we might receive defective items and would have to go through complicated processes of returning the rings. She then said another difference was that she would put the online order in for us... but that's the same thing as us ordering it online for ourselves. She finally stopped lecturing us and gave us her business card ONLY when my fiancée said we would come back to buy the ring through her.

If she just gave us her business card and let us go, instead of giving us a lecture we would have loved to purchase through her. We came to have a great time ring shopping and found ourselves standing there being scolded like children because we said we'd order online later.

We really wanted to buy these rings to wear for the rest of our lives, but now we're hesitant to buy them because we'll always be reminded of this experience whenever we look at the rings on our fingers. We were so ready to go ahead with this big purchase, but now she gave us doubts about the quality. How could one salesperson destroy one of our happiest moments just to push for a commission? We don't understand and we are absolutely devastated. We don't want anyone else to have similar experiences...

Short version: If you like Tiffany products, I advise you go to a different location. I had terrible customer service here during a simple repair pick up.

Long Version: I had dropped off a ring for a small repair, which was a normal customer service experience. When I went to pick it up after the repair, I noticed my ring looked very different than when I dropped it off: instead of being closely stacked bands, they had been spread out dramatically (hard to explain.) When I saw my ring in it's new form, I asked why it had been spread out when I had only asked for a repair. The employee did not understand my question, and made me feel like a fool for asking ("Are you sure it's different? This is the same ring, what's the problem?") I was asked to sit down and wait, then she begins to help many other people while I waited for assistance to my question. After 10 minutes of waiting, I had to ask again for help, where I was rudely told she would get to me. Finally a different employee came to talk to me. She too was snide, making me feel like I was asking a very stupid question. Eventually, she told me that when this ring was new (I had received it as a gift) it had originally been spread out, and it was very common that over time the bands begin to compress (as mine had done.) The repair service had tried to restore it to its original appearance as part of the overall repair. If this was so common, WHY DID IT TAKE 20 MIN and TWO RUDE ASSOCIATES TO TELL ME THIS? All I needed was as simple explanation, I simply had not understood why the ring had been so dramatically modified. Maybe because I had just finished a work-out and wasn't dressed to "Tiffany" standards? I left with my ring, and the repair itself was seamlessly done. Will not return to...