Marco's Pizza — Restaurant in Panama City Beach

UPDATE on below complaint: 05/09/17. I left feedback online the same day that I posted in April. Finally got a call from a Kimberley a month later who only said "Well, sorry about your experience. I know that store is rising from a 3-star to a 5-star rating.Come visit us again and see that we're getting better. Have a good afternoon." She never asked what the issue was or how she could make it right to me. I spent money at your establishment, but it's okay- I'll just be sure to tell my customers when ppl ask for a good pizza place not to go to Marco's. A lot of ppl ask us here about good places to eat on the beach... Marco's is not one.

04/05/17 The experience here was horrible! No worker smiled or was friendly at all. The woman manager yelled at the workers when they got my order mixed up with someone else's three large pizzas, yet I already said it wasn't my order. It took 25 minutes to make my small pizza and other customers got theirs before me. When I asked for ranch, the man grabbed me some and then the woman manager yelled at him for not charging me for the ranch. She then came to the register to charge me when I already had the ranch in hand, so I just handed it back to her. Really!? You're going to charge me for the ranch when you took forever in the pizza with no apology or anything? I was also ignored when I asked for a drink lid upon leaving because the drink station was empty of them. The worker decided to "go check in the back" and then walked back up and never acknowledged me. Psh, I left without the lid. I've been in customer service/management for years, and this business needs great improvement from personel to procedures. The excuses are you're short-handed on a truck day, but your management and customer service sucks and never tried smoothing it over for customers. I won't be going back, and I'll be passing on this bad experience info to...

We experienced poor Customer service from Justin Soltero, General Manager, Marco's Pizza 16818 Front Beach Rd, Panama City Beach FL 32413. On our Resort key holder was printed the Marco's ad. The ad says "SHOW THIS AD TO GET 15% OFF YOUR ORDER" see attached photo. The problem is this ad is part of the magnetic key card holder and on the opposite side is the resort information with room number, gate passcode, pool passcode and other information for the Resort guest only. This ad is not intended to be surrendered as a coupon and it does not say "coupon" to be surrendered. It clearly says "show" the ad.

The manager on duty that night was rude and required me to tear the key holder apart, making it useless, by surrendering the ad and not just show them the ad as stated. I obtained the General Manager's business card and the next morning I wrote an email to Mr. Soltero and explained the problem thinking it was a mistake and maybe he should instruct his team about "show the ad". To my surprise he responded that it was he who I dealt with that night.

There was no apology of any sort in person that night or in the email communications. In fact he further went on to justify his attitude and need to collect the ad to control his investment as a business, to control that the guest is only able to receive one discount - as if one couldn't get multiple printed coupons made to surrender. This manager needs business 101 as I gave him opportunity to correct before leaving this review.

Also the restaurant sitting area was not clean and the soda fountain wasn't working properly with no carbonation. This place defiantly needs corporate Marco's to drop in...

Undeniably the best service I have ever received! After ordering 14 large pepperoni pies from my recently modified forklift, I arrived at the pizzeria ecstatic to see seating that would accommodate my size right there in the parking lot. Me an absolute mirror image of Boss Tweed in his prime, rolled my way up to the front doors. Where to my horror I simply could not fit due to my gargantuan size. The owner, not skipping a beat, removed the doors from the hinges allowing me to turn sideways and slip through the doors with minimal lubricant needed (this time). The pies were fresh out of the oven and fit for demolition. I chortled at the thought of bringing my lowly 14 pizzas back to my private pool commonly referred to as ‘The Gulf of Mexico’. After using my kangaroo-like grease pouch to dispense the appropriate funds to the owner, I began my long roll back to my beloved forklift. Unfortunately I caused irreversible damage to the parking by lot as I rolled back to the forklift crushing the asphalt below me I was still encouraged to return to Marcos pizza another day for breadsticks. I even got to meet my childhood hero the Cheez-it’s man on the way out the door. Dawning my ‘oversized load’ banner I returned to my abode where I prepped my stomach for light meal before swimming. Me ,slightly aroused at the scent of the fresh pies, crashed though the door and consumed the pizzas box and all. Leaving behind but one mangled corpse of a pizza box. May God forgive me because those...