Thai Basil — Restaurant in Panama City

We weren't crazy about this place. I felt bamboozled after leaving. The service was kind, but strange. The whole place smelt like mothballs and that definitely affected the flavor of the food. My husband had the three brothers and thought that it was pretty good. And a friend of ours had the shrimp fried rice that he liked. The gyoza was okay. And the vegetable soup was delicious (that is really the only thing worth noting). My friend had the duck and thought that it was awfully gamey. She has had it before and liked it in other places, but said that this one was too gamey. My garlic sauce seafood combo was terrible. I was feeling seafood but this combo was gross and had the strangest flavor. I. Could. NOT. Make. Myself. Eat. It. I kept trying a bite here or there (maybe small 4 bites total), but something was off. I couldn't even make it home before it evacuated my stomach. The server asked how I felt about it and I was honest. She offered to bring me another vegetable soup, since I didn't like my meal. I accepted. She didn't feel like my description of the dish fit the profile of the dish, so she took it back to the kitchen to fix it. When they brought it back out, it wasn't much better. I did not eat any more. My husband tried 2 bites, but he wasn't crazy about it either. The other soup was brought out, and I had a few bites of it. It was still good. But by then I wasn't feeling great and I was done with it. My friend did not eat her duck. She was asked about it and said that she didn't like it, but she didn't want anything else. She did not east another bite. She ate her sticky rice, but not the duck. They still charged us both. They charged me for the 2nd bowl of soup as well. It wasn't to remedy an issue to offer it - it was to upsell. When we walked in, one server took a small child (2 year old) to get a drink without asking the parents and charged them for it. It seemed like a nice gesture, but they would have given him water and gone without the extra charge if offered. Each family ordered a gyoza. We ate them and then my family ordered another one. We never received it, but were charged for it. We didn't want it at that point - we were leaving. So we told the server and paid. After paying we realize that she just added the extra one to our friend's bill. When he asked about it they just gave him 8 dollars, not accounting for taxes. It was just really weird. The food wasn't all bad, but it wasn't good either. I wanted the experience to be so much better, but it just...

I did not appreciate the pejorative treatment I received here. I ordered food for pickup at 9:15pm on a Friday. They told me ten minutes. The restaurant closes at 9:30. I arrived at 9:29pm, the restaurant door was locked. I could see my takeout order on the counter. Several employees were inside, the woman at the desk looked at me once and then looked at the floor and ignored me. I knocked on the door for several minutes, when it became clear that they weren't going to open the door, I went back to my car which was parked right in front of the door. I called in, the woman who wouldn't let me in answered the phone. I asked her about my takeout order, and she told me YES, they were still open and could take an order! I told her I already placed my order and was there to pick it up. She then asked again if I was there. I told her yes I was there and got out of the car to get the food. She comes to the door and opens it, looks right at me. Looks past me, looks around again and then tried to lock the door again when I went to go in! Finally I said "HELLO! It's me! The guy youre on the phone with!" Then she was overly apologetic about what had just happened. I guess she must have looked at me and assumed I wouldn't possibly be spending money at her establishment! And she'll be right, next time because I won't be coming back! In addition to the treatment I received for what I can only assume was for the color of my skin, the food was not very good for the $24 I paid for takeout! The gyoza sauce was good, but the pad thai was skunky and the only flavor in it was hot. Skip this, youd be better off spending $7 at the greasy chinese restaurant...

I've been to this restaurant many times in the past and it was acceptable. However, tonight was the worst experience I've had in almost any restaurant. I asked before I was even seated if they could cook my pad thai with Thai peppers. The guy assured me that he could. However, when it came out they had just don't about a half a bottle of chili powder on top of it. I immediately pushed it to the side knowing that I was not going to eat it. I mentioned to him that if they couldn't cook it the way I asked that would be fine but I would just order something else from the menu. That was only the beginning. There was one later for the entire restaurant. It took us 30 minutes just to get our drink order and that's because I had to go get him to come to our table. When we came in we were only the second table in the room. My daughter ended up going out to the car and getting a drink to bring in until they took our drink order. When the food began to come out everyone noticed that it was cold. As a matter of fact, the appetizers that I ordered were cold before they brought the dipping sauces to the table. And I had to remind them twice to do that. It took us an hour and a half to be served. If it were not for my daughter's birthday tonight I would absolutely have gotten up and left. I never leave negative reviews. But this is the worst experience I've had in a very long time. I will never return to...