Goose's Bar and Grill — Restaurant in Papillion

Do you hate eating at the same time as the rest of your party? Are you the type of person who prefers to receive appetizers only after everyone else has finished their meal? Do you love waiting 30+ minutes for an order, only to get the wrong dish? Are you excited to support businesses that can’t seem to pay their staff on time or accurately? And do you prefer establishments that focus more on racking up fake Facebook likes than running a smooth day-to-day operation?

If you answered “YES!” to all of these questions, then you’re in luck—this place is perfect for you!

If you didn’t answer yes to every single one, do yourself a favor and dine somewhere else. Thank me later. Truth is, I doubt this restaurant will be here in a year, and it won’t be missed.

I'm sure the employees here are doing their best, but there’s only so much they can do when they’re not even being paid on time. It’s a shame, really—poor management/ownership is sinking what could have been a decent spot.

Edit/Update (Response to Owner):

Jon, thanks for taking the time to reply. You asked for guidance, so here’s my honest feedback:

First Impressions Count

A restaurant only gets one chance at a first impression, and unfortunately, you’ve failed me on that front. Opening before you’re truly ready isn’t something you can just explain away by saying you’re new. Many new restaurants manage smooth operations from Day One—so it is possible.

Menu Planning & Kitchen Capability

Rather than offering a massive menu of everything you want to serve, you need to build a menu that your kitchen staff can realistically execute in a timely manner. Ticket times for every menu item should have been tested and well understood before opening to the public. It’s extremely frustrating for customers to receive food at vastly different times or to get appetizers after main courses unless they specifically request it.

Social Media vs. Real Operations

Gaining thousands of suspiciously inflated Facebook followers doesn’t impress anyone—especially when the engagement and follower counts across other platforms are nowhere near the same level. It’s a red flag that your priorities might be misaligned, and it’s definitely not fooling customers who compare your Facebook presence with established local restaurants. People would much rather see a restaurant nailing the basics than racking up artificial metrics online.

Stop Excusing the Inexcusable

Yes, you’re new. But “new” is not a free pass for major operational missteps—particularly when it comes to the guest experience. Having food come out in random order, or long waits for the wrong dishes, are fundamental problems that shouldn’t happen if proper planning and training are in place.

Employee Pay Is Non-Negotiable

Most importantly, you should never mess with employee pay. That’s non-negotiable and, quite frankly, illegal if you’re withholding wages or neglecting proper documentation. If you aren’t prepared to pay your staff on time and in full, you shouldn’t have staff. They’re there to earn money for themselves, not as a favor to you. Get your paperwork (like W-4s) sorted out before you open, and ensure employees receive legal pay stubs and wages promptly, every time.

I hope you take this feedback to heart. There’s nothing wrong with having big dreams for your restaurant, but you have to learn to walk before you run. Until then, customers and employees alike are the ones paying the price for...

I know this place is new, but it is not ready to be open. My wife, brother-in-law and I went there for dinner last night. It took 15 minutes for anyone to come to our table to take a drink order. Another 10 minutes to get drinks and finally order food.

After a half hour my brother-in-law got his chicken wings. My wife and I were told our orders would be right out. 10 minutes later my brother-in-law got the tots he ordered. My wife and I were told our food would be right out. 20 minutes later we told the waiter to cancel our food order. We had been at the restaurant and hour and a half and only one of the three of us had received our food. The waiter then brought the burger and tots out that I had ordered and said my wife's nachos would be right out. I ate my burger and fries, and my wife's nachos never arrived. Finally, we told them cancel the order of nachos again, so I could take my wife somewhere else to actually get something to eat.

It is one thing to be understaffed, and the wait is longer than normal, but what we witnessed last night was total incompetence. We all ordered at the same time, so why are the meals coming out a half hour apart or not at all? You have one chance to make a first impression, and the impression they left me is I will never eat there again. I should also mention the food was very average. The burgers at Culvers are way better than the burger I had here. Also, the menu they have online is not accurate at all. When you go to the restaurant you get a menu which is missing half the items they show online. A terrible experience...

Over all we really love Goose’s! We’ve been in a few times now and have had mostly good service and the food has always been great.

On the most recent visit we did notice the food seemed a little overpriced for what we ordered. And the waitress/bar tender was doing the job of at least three people. When were ready to leave we had to wait almost half an hour before anyone on staff was even available- we weren’t at all upset with the waitress though. In that time we witnessed her being the only person to wait on tables in both rooms, load cups into the dishwasher rack, bus multiple tables, unload the cups from the dishwasher and handling keno. She was doing her best and had an amazing attitude all night! We did finally have one man come check on us who then informed the already busy waitress that we were ready to pay. The whole night we only witnessed him drinking beer and he gave out a glass or two of water. I’m not sure what his role entails, but I was surprised that he didn’t seem to have anything to do while the waitress bustled around the entire time we were there.

We’ve also had great service on other occasions from a young man with longer hair in a pony tail. He’s always really attentive and always has a great attitude as well.

Again, we really love the place, despite the few minor downsides we’ve seen. We’ll be coming...