Jamba — Restaurant in Paramount

Horrible customer service!!! The so called manager named Bernadette was very rude. First of all, we come here AT LEAST once a week & we've never had an issue AT ALL with any of the other employees. When we ordered, my dad showed them his military ID for the 10%. She didn't even know how to take the discount off. She had to call for help. Then I showed her my $25 gift card & she tried to say that they don't accept gift cards because their scanner is broken. I told her "They never scan my gift cards, they manually put it in" & that's when her attitude started to kick in. She still tried to scan the card on the scanner a few times (I thought it was broken remember) then she finally typed in the numbers & of course it went through. So then we wenr outside to sit on the chairs & wait for our order. We get our order and immediately after that she comes out & says "We're closed now". We're OUTSIDE (not in the store) just drinking our drinks that we just received & she's basically trying to make us leave already. My dad told her "You need to be nice, it's unprofessional, that's not good customer service & we come here all the time" and she was like I AM NICE!!!! Never coming here again,...

Worst jamba juice around the area, I ordered through the app an acai primo bowl & 10 minutes after I placed my order, I got a call from one of the associates stating that they didn't have no bananas, strawberries or blueberries I went ahead & told them if I can cancel my order they say yes I said ok thank you but then it still show on the app so I drove to the location & ask them why is it still shows as I need to pick up the order both associates stated that they cancel the order which that didn't happened & I was actually charge, for something I didn't even actually received. I have tried to contact the store multiple times, but they don't answer calls. When finally somebody pick up my call, they say they will let their manager know about what happened. I checked my email to find out they only refunded me half of the money when it should have been the whole amount since I didn't receive any food. Do not waste your time in this place. They need to train their employees to give better...

It is essential that customer orders are fulfilled accurately and with care. Rushing an order can compromise quality and lead to dissatisfaction. Clear communication between staff and customers is crucial to ensure order accuracy. When mistakes happen, addressing them promptly and courteously is vital for maintaining customer trust. Providing excellent customer service includes taking appropriate steps to rectify any errors and ensure customer satisfaction.

They added a vitamin boost to my drink without my authorization. My drink tasted awful. I was very dissatisfied. I did not get what I paid for. I would like a refund, please. I purchased each drink separately, back-to-back, in two separate transactions. The first drink that I ordered, I asked for a vitamin boost. The second drink was a Mango GoGo small. I ordered it as a regular Mango GoGo and I wanted it extra sweet. I specifically...