Papa Johns Pizza — Restaurant in Paris

I ordered online for delivery. It was a friday night and the email said 35 -45 minutes (no surprise for a friday night). The app said it was out for delivery after 35 minutes. I called after an hour and a half went by since the pizza hadn't been delivered to see what was going on. The lady was very rude, not at all apologetic, told me they only had one driver on a friday night (this was a surprise) and hung up on me when I was voicing my displeasure (no foul language on either side of the phone mind you). I had already paid through the app so I waited. After 2 hours had gone by i decided to go to little Caesars and get pizza. While i was there the delivery man from papa John's arrived with the pizza (very nice guy and he was apologetic). We told him we didn't want the pizza anymore and wanted a refund. Once I called the store back they did give us the refund. We won't be going back until there is a sign that says "new...

Poor !!!!!!! After a long days work it is a terrible inconvience to get a pizza with a dead winged bug in the bottom on the pizza box .Even a greater problem in my opinion is when you are treated like a liar and told to drive all the way back into Paris from the lake 36 miles round trip to show the manager the bug. After speaking to a reasonable manager from a store in clarksville I will have to take my complaint to the director of operations for the paris store. I will post later how he or she handles this problem. I will also be notifying the health dept. And no thank you Miss Nance I would not like another pizza to be made for me until I see what the health dept has to say.And you should not hang up on people who are trying to be nice after recieving bugs in their food.I work with the public evey day and unless the are being rude or unreasonable they should not be...

Tried to call to place an order for pick up for one pizza and some wings it was 815 on a Tuesday and they closed at nine well I called the first time and they put me on hold immediately without saying anything so I called back two or three more times and the same thing continued to happen. So I decided to just go ahead and drive to the store to place the order. When I got there i witnessed the cashier answer the phone and immediately put the person calling on hold without saying a word. She did this about 5 times while I waited for my food. Mind you, they were not busy at all I only saw one other order on the screen. So no excuse. While waiting outside the door for my food to finish I also overheard the employees inside cussing and complaining about having to make my order. I will not ever order from this...