Indochine Cuisine — Restaurant in Parker

Been eating here for years. At old location as well. Always have loved eating there and the service has generaly been great.

Last two visits have been very disappointing. Service has been the issue on both visits.

Tonight's experience. Went to another restaurant, wait was too long so we decided to visit Yumis as we know the food is great. We realize that wait times are hit and miss at Indochine as well, but surely better than 45 mins at other place. It started out great, but then quickly degraded into a sloppy scenario.

Table for two with my wife. Seated in 15 mins, very reasonable.

Ordered drinks and appetizers, firecrackers took 15 mins, not horrible, but waitress wasn't very engaging, seemed confused and then our entrees took about 45 mins. Almost as if she forgot about us. We think she did.

Two other tables received their food before us, even though we were seated and placed our orders before the were seated.

Then, to compound things, she attempted to deliver another tables food to us.

When we finally did receive our food, we realized that the table behind us got my seabass dish, and I received theirs. My dish was also cold like it had been sitting. I didn't realize it was the wrong dish until my wife pointed it out. Rather than waiting for another order and wait another 20+ minutes, I decided to just eat the wrong dish as did the table behind us. Food was still tasty, but cold and incorrect.

4 tables wide open, yet other patrons waited at least 20-25 minutes to be seated. Customers we looking around wondering what the delay was. Finally they were seated.

Honestly, it appears to be a leadership and training problem. You need someone that is customer facing that directs the team and stays engaged with your most important asset. Your customers. We own our own business, and we take customer service very seriously. We would be appalled if one of our employees failed a customer so badly. And would take action immediately.

We will be back, but next time we'll ask to speak to Yumi about our recent experiences in person. I know this can be fixed for sure. Just needs some tweaking to get it back to the atmosphere we have grown to enjoy over the...

Unbelievably rude staff. I have never been treated so poorly by a service establishment. I'm so disappointed because I love their gluten free options. I placed an order online and the pick up time took a while to populate. So I didn't notice when it finally showed up it was almost an hour and a half until it would be ready. Much longer then I've ever experienced at any restaurant, but ok. My husband had already went to get the food 45 minutes after we placed the order. He called me to let me know it would be another 40 minutes. I misunderstood him and thought he didn't want to wait, so I called the restaurant, clarified the long wait time, and then told them to cancel. I called my husband back immediately and he said he would just wait. I called Indochine again, literally 1 minute later, and was told they already cancelled it. Completely understand that since I requested that, but I asked if they would help me out. I asked if I could put it back in and keep my place, since it had been 1 minute. I was told no, I would get in queue again. I asked to speak to the manager. I could hear the guy in the background saying "she cancelled and now she wants to put it back in," in an annoyed voice. He didn't mention it was 1 minute. The manager got on and said he could not put me up in queue or else it would mess up all the other customers wait time. I found this confusing, did they get a ton of new orders in the 1 minute? Presumably, the people who ordered after my initial order were given times based on my order, so their time would not be affected. Finally I said ok, never mind and good luck to them when they treat people like this. His snarky response was something like "actually we are doing very well." Wow, so they don't care about customer service because they are doing just fine. Good to know when you are trying to help restaurants out in these difficult times, this is how you get treated. I hate to leave bad reviews, in fact this is the first bad review I have...

I came here after someone in a gluten-free group on Reddit mentioned that they had heard that this place sold gluten-free cream cheese rangoon. Unfortunately their website doesn't list the rangoon as gluten-free on their online menu so I was pretty worried I was going to go out of my way for nothing. As a celiac who lives in Las Vegas, I will 100% travel for gluten-free rangoon, as I haven't had this dish since before my celiac diagnosis in 2021. I don't know of any other place that sells this item.

I get to the restaurant and order the gluten-free rangoon, only to be told they're out. I said, "omfg that is the only reason we came here ugh." Magically they found 6 in the back. They were $12. While they could have been cooked a tad longer for crunchiness, they were indistinguishable from regular gluten ones.

I ordered the $18 gluten-free orange chicken with rice. Not only was it not crispy, it had no taste because it was barely sauced. Skip it. There are gluten-free versions of this in some frozen sections at the grocery store. I was so ticked off when my food came out with a side of steamed cabbage, carrot, green bean and zucchini mix with zero sauce or seasoning. This is a restaurant, no? Why are we serving non-Asian vegetables and why are we serving unseasoned steamed vegetables? I don't want to eat this at a restaurant. This is not a restaurant quality dish.

My husband had the $18 drunken noodles which was not gluten-free. He said it was just okay.

I wish they sold just the gluten-free rangoon because the main dishes just aren't very good. We also had to flag down the waitress to get gluten-free soy sauce for my rice.

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