Batteries Plus — Local services in Parker

On 7/16/20 I called the Parker,CO store because the website listed there were three in stock at that location. I waited for about 8 minutes and no one picked up. I went to the store and had the website on my phone to which I showed the sales rep (Stephen Mahoney). He looked on the shelf and said they didn’t have any. He told me he could order me one and it would be shipped to the store in a week. I ordered the battery with him (there was no mention that if I had ordered online, I could have some idea of tracking delivery). He said I would receive a call when it came in. The next week goes by and I haven’t received a call. I call the store and wait 10 minutes with no one answering. I drive to the store and wait in line. I watch a sales rep pick up the phone and press hold a good 2 times. After waiting in line, the sales rep can’t find my order on the system via my name or my phone number. I still have the order receipt in my hand to which I read out the order number to him. He is then able to find it in the system. The rep looks around the store for the delivery. He tells me he can’t find it and that must mean it didn’t get shipped. I asked if he had any way of tracking and he said that they have a few orders being shipped differently. He tells me it will be on the order the following week. I wait a week and again, no one calls. I call the store and I’m told that the original rep who was “new” did not actually place my order. That he is sorry and to come back up to the store for a refund. I could then order online through their website if I wanted to. I return to the store today (3/3/20) and ask for a refund because I was told that my order was never placed. The sales rep tells me “Well the fact that there’s an order number here (he points to my receipt that I had brought in again) tells me it was placed”. That’s the first thing he says to me. No question why I would say that or anything. Just a condescending accusation. I tell him that’s what I was told on the phone by a rep. That’s why I drove back to this store.” the rep with him confirms he is the one that told me that on the phone. He said “I apologize” and continues to say “that’s probably on the shipment that was lost. I have about a thousand upset customers” I told him that if I had any idea literally ANY at all, that I would have gone another route by now. To which no one said anything. I had to ask for my receipt back from the rep so I could write this review. It occurred to me in that moment, that no one had yet to ask for my number or additional info to locate this order in their system. Ever. If I didn’t have this paper, could anyone do their job? Absolutely the worst customer service I have ever received anywhere. And I am totally lenient and understanding that a lot of companies are going through changes and are having to adapt. But it is not the customers responsibility to be their own customer service when placing an order in the actual store no less. Zero communication between employees. Absolutely no real apologies for having to wait, call, drive up there this many times. How this company operates as a functioning business in 2020 is a complete joke and I’m honestly surprised if anyone returns for business.

This store has been nothing but a complete nightmare. I have had to be my own customer service and driving up to the store proved to be no less confusing or...

We called to see if they could program a 2nd Key Fob for our car, informed them that we only had one key and all other places we'd talked to, aside from the dealership, could not program a 2nd with only a single key. They told us no problem they could handle it, so we ordered the key fob and were told it would be a couple of weeks. I got an email the next day saying it was ready, called in to see if that was accurate and was told there were issues with their system and our order wasn't ready, they took my number and said they would call me when it was in fact ready. A couple of weeks pass and no call, so I call them to see if the FOB had arrived - they said it had and I could come in. Before driving down there, I again went over with him the fact that we only had one key, and he said that wasn't an issue at all, so I said I would come in the next few days. I went in and while the gentleman was taking the FOB out of the package I asked: "so you can do the same programming as the dealership?", him: "yep", me: "and the functionality of the key will be the same?", him: "I can guarantee you all 4 buttons on the FOB will work", me: "and there won't be any issues with security or anything else starting the truck?", him (condescendingly): "no that's kind of the point of getting a key. What's the year, make and model?" I tell him the info and his response is "ok, I need the second key." I reply that I didn't have one, that I already told him that and it was the entire reason I was skeptical. He informs me that they can't program it with only a single key, looks at me like it's my fault, and informs me that I'll have to pay a lot more and go to the dealership......yeah I know that's why I had multiple discussions with you clowns. Needless to say won't be going here for anything in the future and would advise others to not waste their time. A bunch of idiots that could have saved me a ton of time if they knew what they were talking about or actually looked up the info in...

Have you ever felt a person is not being transparent with you? Were they more interested in making a sale? Well if you answered yes, that is the experience I had with store manage Dennis at the batteries Plus location in Parker Colorado. Yesterday I needed a battery for an off road vehicle. I already researched the specific one I needed. The web site indicated it was in stock at this location. Turns out they were out of stock. The SM tried to sell me a battery that that looked the same but wasn’t. It did not meet the spec’s of the OEM battery. It wasn’t even listed as an option on the website. I shared that I was willing to drive to another location to get it. Then the SM states it’s ordered and a truck is coming in a hour. I can leave a deposit and they will call me. Well they charged me for the whole battery and on the way out he says, we might not get the truck unpacked till tomorrow. Next day no call, I go by the store just to find out it did not come in after the SM implied it was with confidence. I have to demand a refund, he did not want to give it and stated he could get the battery from a nearby store on Saturday. This angered me even more. I needed the battery today and explained to him the prior day. I had two options the prior day available, go to a different location or drop by the dealer up the street for an OEM one. Finally got the refund, drove 30 miles one way and purchased the battery at a different location. Be careful if you shop this location. 1. They might try to sell you an inferior product. 2. Go in understanding the SM will lead you on. As long as Dennis is the SM I will NEVER step foot in that location ever again. I am at a point in my life i expect people to be honest and transparent. This experience failed my...