Boca Grill — Restaurant in Parkland

3 of us went there for dinner. I asked for water for the table and 2 wines. Our server Roi brought 3 bottles of water ....I said no, I wanted regular water. He said...I don't serve that, if you want that you can get it yourself. He said that with a straight face, very pretentious. I then had to asked for cups to get the water. He brought clear plastic disposable cups. My sister went and got the water. The 8.99 per glass of wine was small bottle twist top that cost about a 1.50 anywhere else. I then saw other servers bring water in solid plastic cups to all of the other tables. Maybe Roi is the owner's son? Then Roi automatically charged 18% service charge/tip. This was after he forgot my wife's soup and my request for a side if mayonnaise. Another server brought the soup and spoon. My sister got up and got the mayonnaise. I cannot make this up. I would attach a copy of the receipt if I could. They're absolutely taking advantage of Kosher people....

I have eaten at this restaurant several times and ordered only their falafel, which I consider an Egyptian variety based on Fava beans, which is green inside when fried and takes on a dark color and tastes slightly burned. The other variety which most Arab countries use is chick pea based, light color and crispier. Today I ordered a shawarma, and was totally disappointed because they used some spice that tasted like curry, couldn’t confirm because the chef refused to disclose what it was, the same spice was used in the pickles. Be it as it may, the shawarma is a far cry from authentic. Kosher or not, authenticity is what I search for, and Boca Grill is not. Reply: I did not ask for recipe, I asked the name of spice used which is not normally used in shawarma, and the waitress was generously compensated spice ID or not. The authenticity of your food still remains in doubt and that’s what is important, no offense here I hope to sensitive...

Been coming here for over two years and it’s never a disappointment, however recently it seems like the owners changed, a whole new staff and new faces which is none of my business as a customer but the service drastically changed! I’m pretty much familiar with the prices and all, i asked for a falafel plate which is 6 pieces with tahini sauch and i know for damn sure it’s 6.99 the guy with the eyeglasses charged me almost $11 and took the receipt and threw it away! I took the food and left but it made me think twice before coming here! It’s not about the few dollars he thought he outsmarted me , it’s the kind of customer service provided. Also one of the comments here mentioned the african guy not wearing gloves! It’s true i saw it too! Please bring back the good customer service this place has...