Baskin-Robbins — Restaurant in Pasadena

My son and I stood in line for 10 minutes waiting to be served. 2 customers that came in after us were helped first, even after one of the young ladies behind the counter said we were next. When the second customer was helped, I said, "Really? We were next." and I was finally acknowledged with "Well, the line starts over here." I grabbed my son's hand and walked out saying "That is idiotic." I called to speak to a manager and who I spoke to said "If you hadn't gotten so mad, we would have helped you and you called us idiots." I corrected her with what I said and her reply was, "Well another customer heard you say idiots." If she had instead said, "I'm, sorry, we will get to you quickly, or something other than 'the line starts here' from the beginning, I probably would have stayed and not had a problem. Of course they will say it didn’t happen like this, but it did and I want to make it clear that I am...

This place skimps on the scoops compared to the other baskin robin locations I’ve been. For a two scoop royal I noticed a co-worker who was traing an co-worker making my order telling her her scoops were too large, therefore gave the tinest 2scoops I’ve seen lol. When I opened my lid I noticed more whip cream and banana to compensate the smaller scoops, which was more like 1/2 of a full scoop of ice cream, so I’ll be going to Burbank, and Sunland for my ice cream...

Outstanding staff. Very kind, sweet, and fun! Patient and caring team here. Makes a difference, and makes the overall experience amazing! Standard (awesome!) Baskin Robbins fare. Plenty of options. Prepacked or freshly scooped. Milkshakes are delicious. Cakes, and other ice cream based treats. Cup or cone…plenty of options for everyone’s pallet. Clean, and welcoming location. Parking out front. Next to a See’s candy! They are usually busy, but move through the guest...