HomeGoods — Local services in Pasadena

Date of Visit: January 5, 2024

I visited HomeGoods today at around 3:20 PM, and unfortunately, my experience was far from satisfactory. After completing my purchase, I waited by the exit for my partner. During this time, an employee approached me, questioning if I had paid for my items. This unexpected confrontation was startling, and I promptly showed my receipt. The employee checked my items, including a basket that was mistakenly thought to be stolen, and then apologized.

What compounded my discomfort was noticing the cashier nearby, who seemed to be the one who raised the concern, was laughing about the situation. This added a layer of embarrassment and frustration to the already uncomfortable scenario. Throughout our visit, my partner and I felt like we were being watched and followed by the store’s employees, which was quite unsettling.

This was my first visit to this particular HomeGoods location, and it starkly contrasted with the positive experiences I’ve had at other branches. The behavior of the staff at this location suggests a need for training in diversity, equity, and inclusion (DEI) to prevent such unfortunate incidents. This experience has left a lasting negative impression, and I am hesitant to return to this or any other HomeGoods store in the future.

I hope my feedback will be taken seriously and lead to improvements in customer service and staff training, ensuring a welcoming environment for...

I used to like this store, but my recent experience was extremely disappointing. On January 23, I purchased an item, but the store mistakenly left the security alarm attached. Since I have a busy schedule, I wasn’t able to return right away. When I finally went back to have it removed, the employee refused to assist me, implying that I had done something wrong, as if I were trying to steal the item.

It was a very inexpensive purchase—only $29—yet the way I was treated was completely unacceptable. Instead of apologizing for the mistake, the employee simply insisted that the store has a 30-day return policy, which I fully understand. However, his attitude and lack of professionalism were shocking.

I even recorded the interaction, but unfortunately, there was no visible name tag to identify him. Employees like this should be trained on proper customer service and how to treat people with respect.

All people must be treated with respect I left because they way he was acting it was embarrassing for me to be treated like that in front of all the people...

The manager at this location is a real corporate piece of work. We were looking to purchase a piece of furniture with some damage and asked the furniture section employee if we could get a discount. They said we could inquire at the front and the answer would likely be yes. We asked at the cashier and she asked the manager who denied the request with no reason given despite clear damage to the piece. We purchased anyway, but we overhear him say to his employee “well yeah if it was up to you guys, you’d always give the discount!”

Is it not ethical business practice to adjust price for damage that has clearly occurred?

Obviously minimum wage cashiers don’t have any skin in the game as to whether a customer receives a discount when they don’t make commission. What incentive do they have to be on corpo’s side unlike you who clearly is compensated based on sales volume?

So congrats, Mr. Manager, another $25 for corpo from the little guy. You really are the winner here. 👏👏👏 out there...