McDonald's — Restaurant in Pasadena

To Whom It May Concern (DoorDash & McDonald’s Support),

I'm contacting you to express my extreme dissatisfaction—and frankly, disbelief—over what should have been a routine food delivery but instead turned into a comically unacceptable experience. The order in question was placed through DoorDash from McDonald’s on August 3, 2025 at 2:18 AM, and it was a complete failure in terms of accuracy, quality control, and customer respect.

Let me be blunt: this was one of the worst fast-food delivery experiences I’ve ever had.

🔴 THE ISSUES – INEXCUSABLE AND INFURIATING Let’s get into the facts:

FIVE (5) Chicken Nuggets Missing I ordered a 40-piece Chicken McNugget box, and received only 35. Yes, I counted—twice. That is over 12% of the order gone. That’s not a small mistake. That’s an entire snack portion missing.

Are nuggets just falling through the cracks at McDonald’s now? Or is someone skimming them before they even leave the store? Either way, someone didn’t do their job—and it shouldn’t be my responsibility to chase down the food I already paid for.

NO CONDIMENTS INCLUDED – Less Then Half Despite taking the time to select specific sauces during the ordering process (as clearly shown on the app and receipt), not a single sauce made it into the bag. No BBQ. No honey mustard. No Mayo. No Hot Picante.

What am I supposed to do with 35 plain, dry nuggets at 2:30 in the morning? Why does the option even exist in the app if the store is going to completely ignore it? This isn’t a luxury—it’s a basic expectation of service. This completely ruined the meal.

Lack of Quality Control, Communication, and Accountability There was no sticker sealing the bag, no item checklist, no notice that anything was out of stock or left out. It just arrived incomplete and unannounced. This suggests a total breakdown in process—either at the McDonald’s location or in how DoorDash handles these deliveries.

This isn’t the first time I've had minor issues, but this was on another level. Missing items, zero communication, and no effort to make it right.

💵 I PAID FOR A FULL ORDER — THIS ISN’T ACCEPTABLE This was not a small or cheap order. I paid real money for a full 40-piece nugget box, with condiments, delivery fees, service charges, and a tip—and what I received was incomplete, sloppy, and borderline negligent.

I’m not just upset about the missing food. I’m upset that there is no system in place to catch or correct such a blatant failure before the customer ends up stuck with it. And I’m tired of having to constantly double-check and contact support over things that should be handled right the first time.

📌 ORDER DETAILS Platform: DoorDash

Restaurant: McDonald’s

Order Placed: August 3, 2025 at 2:18 AM

Order Number: 1631

Items Missing: Missing Half of Frys on each Large Fry, 5 McNuggets, McCondiments(8 Syrup Cup,10 Pepper Packets, 10 Mayo Packets, 3 BBQ Cup, 1 Hot Picante Packet)

5 Chicken Nuggets (from a 40-piece order)

All Condiments/Sauces: Not Even Half of What I ordered

🚨 WHAT I EXPECT — AND I EXPECT A RESPONSE This needs to be made right. Not ignored. Not brushed off. Not “we’ll look into it.” Here’s what I expect, immediately:

A partial or full refund for the missing items and ruined experience

Credit or compensation through DoorDash or McDonald’s app for the inconvenience

An investigation into why these mistakes happened and how they will be prevented in the future

An actual response from a real human, not a copy-paste bot reply

This order didn’t just disappoint—it showed a total disregard for the customer. I gave both companies my money and trust, and got a broken, incomplete product in return. It’s unacceptable.

I’m giving you the opportunity to do the right thing and take responsibility for this. Please respond promptly and let me know how you plan to fix...

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