Dunkin' — Restaurant in Paterson

Horrible service, i have been going the this store near my house , the one in madison ave almost everyday 2 times a day , morning befor i go to work to grab my cofee and egg and cheese croissant, at night i like to seat talk to my friends while im getting my favorit cofee medum light and sweet . It happend that today i had we had to meet up there sroud 7.30 pm every one of us got coffee , and after 10 min we most of us had purchased juce coffe or tea. We had to move two tables so that we get close to each other , all of a sudden the security guy approached us saying that we are not welcomed as a group , we asked for a reason , he said because the manager does not want you as a group of people here , we gently proposed that we can purchase couple times due to time , he agreed . So we sate talked for while , as soon as we done we fixed the or 3 tables and chairs that we moved cleaned our tabeles . As we leaving the securty came back to us asking us for cash money as a tip as the manager requested, my friend gave him 5 dollars , then he got mad screaming asking for more cash . So we explained him that they are not allowed to make us pay for something we have not purchased , it's against the law . They he started screaming and yelling, we asked for the supervisor phone number they refused to give us . Today i felt so humilated in front of my freinds and other costomers . I have had the worsed costomer service in my life . I dont think the stuff are have been fallowing the company policy concerning costomer service, purchases procedures and attitude. I will never allow myself to or any one else to meet up in that store . I hope my complaint gets to superiors. I like Durkin d , but this store in particular...

You know what customers love? Having a manager tell you that a drink you have every single day from a couple dozen other Dunkins is something they don’t make (cappuccino made with cream instead of milk)

“I’ll make an exception, but we’re not responsible for any stomach issues” Dude, you sell donuts, your entire business is junk food, and you’re worried that my substituting one dairy for another dairy is going to upset my stomach?

“And we’re not going to steam it because it will mess up the machine” 😳

How will steaming dairy mess up a machine that steams dairy?

I argued with this genius for five minutes and he wouldn’t budge. One of the other employees steamed it anyway and their machine...

I don’t usually write reviews, but this experience was just unbelievable. I made an order for about 6 drinks and for 1/2 dozen of donuts about 30 minutes before they closed through their mobile app. When I arrived to pick up the order all I received was attitude once I walked in. One of the employees came up to me and said it’s 30 minutes before we close and you made a big order so don’t do that. I was shocked at his attitude and I mean I would understand if it was busy but there was only 2 other people in the store and the drive thru was already closed. I’ve always came to this location but unfortunately I’m gonna have to find another place to get coffee from, very...