Dunkin' — Restaurant in Pawtucket

I went a couple of days to Dunkin Donuts my usual spot this day they're handing out reviews to give feedback to the place I'm like yeah this place is okay I'll give a good review so I can get my order tell him three things that I want it and they messed up all three things I got three Donuts which I was supposed to get a half dozen of donuts that I got a bagel with bacon and it was supposed to just be with butter they gave me cheese I can't have cheese I'm allergic to cheese so they messed everything up I'm like a review they asking for I'm going to give them a review so I go back and complain about it they tell me after talk through drive-thru system that they have there 2 tell them the problem I tell them the problem she told me why did I take the three Donuts instead I should have told them I had a dozen of donuts but she didn't even mean for me to hear it because she was talking to a co-worker so as I pull up to the window everyone smiling at me like I'm an idiot but I keep my cool cuz usually I have a temper but I keep my cool and I just take my dozen my have a dozen of donuts my fixed bagel with bacon and butter the original order that I asked for the day that they're giving people reviews today I feel like I have to give a bad review to Dunkin Donuts and I haven't...

If I could give zero I would. This place sucks and their workers clearly have zero common sense. It’s sad how the order shows on the screen so all the workers need to do is COUNT. When it says 20 munchkins- don’t stop at 10, please learn to count.

Anyways, 3 horrible experiences here- 1st was thru the drive up- lady was miserable and not welcoming whatsoever- def not the voice of someone I’d be happy to have serving my coffee- just rude- you’re on the speaker, you need to at least fake being happy.

The other 2 were both through DoorDash and they got BOTH orders wrong. The first one they missed 3 items from my order- as stated above, if my order had 5 items in it, COUNT what’s in the bag before you close it and you’ll find out it’s wrong. After reporting that order I reordered, and again they messed it up. Hash-browns had no cheese or bacon, and half the munchkins were missing.

As a previous dunkin worker, this location is a disgrace- the manager should be appalled about their employees. Need to replace all the workers and get happy ppl, maybe then people will be happy to go to your store bc orders will be right and people will be welcomed, but now you lost another...

Dunkin has always been my family and I go to place for a quick breakfast. Typically our experience is great until today. As we were waiting in the drive thru line for about 30 mins, we finally pull up to the window and I see one of the employees with a vape in his hand with GLOVES ON! He goes around back then comes back around with the SAME gloves on that he had his vape in. You may ask how do I know that it was the same gloves (based off of experience, you can tell when the person has been having the same gloves on for a very long time). Furthermore, I cancelled my order as obviously that’s EXTREMELY unsanitary and I was not going to give my child that food especially witnessing cross contamination. I want this review to come across this young man and serve it as a lesson or example that we understand fast food can become extremely stressful and we have necessities but please take a moment to do that outside and wash your hands and change your gloves. The amount of bacteria in your hands then going to touch food can make someone very sick. Please understand the seriousness of this and take it into consideration for others especially children who are also eating this...