McDonald's — Restaurant in Peabody

It's 7pm on a Thursday evening and decide to go to McDonald's to get a bite to eat since I had been driving over an hour coming from New Hampshire. The young man who took my order was very pleasant but there with a shortage on change at that register. So he got the manager. This Hispanic woman walks over....with attitude displayed immediately! She says nothing to me and hands me my change. I started to ask if I can use the restroom and she a cut me off and says "ITS CLOSED, WE LOCK IT AT 5PM!"...I informed her that I really had to go and the sign says "please ask for assistance". She slams the register drawer shut and storms off. When she comes back she unlocks the bathroom with such haste and says "there"! OMG I can't believe this woman's attitude! Then she gives another customer the ketchup out of my bag So then I said, may j have some ketchup since you gave that man mine. She says NO, CUZ YOU DIDNT PAY FOR IT!!! IS THIS CHIC FOR REAL!!!!! I demanded to speak to a manager but then she started speaking Spanish and I said I would call for the manager tomorrow. Thus woman needs an attitude...

1st off every time I go to this McDonalds is always something no matter what language I speak, I speak English and Spanish perfectly and I work at Dunkin’ Donuts for over 12 years so I know how it’s like to work on a fast food place. I always order the combo number 7 with the two cheeseburgers and ask for one of them plain WITH NO CHEESE and every time I have to get off my car to go inside so they can give me another one because no matter what language I used they never get my order right even tho I specifically say no cheese. 2nd the person they have in charge whom ever it is no matter what shift is it they don’t know how to treat customers, no matter how busy it is you can tell people to get out of the line because they have a huge line when they made a mistake with your order and you are asking them to fix it. They have no manners and no education. To bad for me that’s the only McDonald close to my house and my son only eats McDonalds and I have to go there almost everyday. Fix it McDonal’s. Is not so hard to understand NO...

I'm not usually one to leave a bad review, but it's happened so many times, I cant give the benefit of the doubt anymore. Every single time I order from Uber eats and pick this location, I'm ALWAYS missing at least 1 item. When I call, they always offer to put my name on a list and whenever I go back to their location I can get that item that was missing for free since it was already paid for technically... but today my daughter and I are sick, my husband doesnt drive and we wanted to order something since we are all exhausted. They gave the driver the Complete Wrong Order. I was like uhmmmm - yeah no this wont feed a family of 3.... I placed a report through uber eats but also called the store and all they could offer was a refund, or putting my name on that list again, or having me pick it up... Im sorry, it's one thing if it happens once in a while, or I'm missing one item... but this is ridiculous. This is a constant mistake and I'm not going to be ordering from this...