McDonald's — Restaurant in Peachtree City

Let me start by saying I love McDonald's and am a shareholder as a result. I usually have a predictable experience at any location, but I had to write a review about the disappointing experience we had at the Peachtree City store on June 27.

It started when we arrived at the speaker at 8:50PM. There was only one car ahead of ours, so they weren’t very busy. We asked what was in the new stroopwafel McFlurry, and after a brief wait, the order taker came back on the speaker and said, “I don’t know.” She did not offer to find out. That was it. So we ordered 2 Stroopwafel McFlurrys and 1 caramel frappe, an easy small order.

Everything went fine when we paid at 8:53PM, but then we waited and waited for the car in front of us to get their food and even noticed they had to send their bag back through the window a couple of times. In the meantime, the car behind us pulled out and left the line.

Finally, it was our turn. We waited and waited, and finally a girl appeared and handed us the frappe. No straw, no napkin, no words, but okay. Then we waited and waited some more, and she handed us 1 McFlurry. No straw, no spoon, no napkin, no words, but okay.

Then we waited and waited some more, and she handed us the 2nd McFlurry, this time with a McFlurry spoon. I asked for a straw for the frappe, napkins, and a spoon for the 1st McFlurry, and she disappeared and came back with a small spoon. I asked for a McFlurry spoon, and she looked at me like she never heard of that. To help, I held up the 2nd McFlurry as a demonstration, and she returned with one, holding it by the part you put in your mouth and not wrapped in plastic. I reminded her about the straw and napkins, and we finally had our complete order at 9:08PM, 15 minutes after we paid and with only one car in front of us.

We know McDonald’s employees don’t make a lot of money, and it’s hard to get good help, but we don’t think it should be difficult to get a small order like ours right along with the tools needed to eat them in a reasonable amount of time with the knowledge of what the primary ingredients are in your products. This location needs more training at...

I don't usually write negative reviews on any body. Because I know the impact this has for the business. But today I am compelling to do so. Make story short... I ordered 2 Mcgriddles and a OG. We started bad when I ask the Lady if they had those on the mix and match. She reply, ITs ON THE SCREEN!. I did not take it wrong. But my companion said to me. She must have a bad morning so far. When I paid and pick up my order. Neither of the two ladies confirm ed my order. Like they usually do. And I was missing my orange juice. When back, got inside and spoke with the manager Leticia. I expres ro her that my order was wrong, that I had order two Mcgriddles and not two cinnamon rolls. Very different items even in their pronunciation... I expected from Her the least, I am sorry I will make your Mcgriddles eight away Sir. In instead I hot a You must to have order them wrong! I was like WHAT? Then she ignore me and when on taking orders from other customers... I learn that Mrs Lety is being in this location for a while. Her customer service She had expressed this morning rude and unethical its for a amateur. And it is no even acceptable. I think She is well spend and need to move on to a different career. Managing and customer service it is not Her forte! When I expressed to her I was writing a review. She reply to me. I don't care. Obviously She does not care... It is well notice on this place rate...

Very poor customer service from management!!!

How can employees be trained if management is untrained and rude...

I got a Large Frozen Blue Raspberry, and it was more liquid instead of frozen. But, it looked frozen. It spilled all over my vehicle. It would not stop. I held it out the window until I could get back to McDonald's. When I got out of my vehicle, I saw it on the outside of my vehicle. I went back in and told them about what had happened. They fixed another one. I told the employee with the curly twist that it had spilled all over my vehicle, and she said she was sorry. I asked to speak with the manager. She went to get the manager told me she would be out. I waited, no manager. I asked about four different employees for the manager. All of them said she would be out. One employee told me that the manager was not there. I said the other employees said she would be out. So, he was not telling the truth. I waited around about 20 minutes, and the manager never came out to speak with me. I spoke with the employee with the curly twist again and eventually asked her for the name of the manager and her name. She told me. I asked her if the manager was just ignoring me. I said so this is how management here treat their customers. So, I left after getting the information I needed.... Customer Service is just not what it used to be anymore 😕 .... smh What manager behaves...