SUSHI OSAWA — Restaurant in Peachtree Corners

I am a local sales representative and I have eaten at this establishment at least 1-2 times per month over the past two years and always bring clients. I've spent hundreds of dollars, and because of this some of my clients have even frequented this establishment with their families. However, after today, rest assured in knowing that I'll be sharing this experience as often as I can. Perhaps they will learn a thing or two about customer service and customer loyalty.

This place is known for is their "All you can eat" sushi for $15.95 plus your drink for an added cost. Usually I have hot tea and water and my final bill runs about $17. Customers select items from a menu and they bring it to your table. My fiance had not eaten here before. I selected four items and a salad and so did my fiance. On the check-off sheet it says to order only what you can consume or leftover food will be billed at full price ($1/piece). Please note that in ALL the times I've been there and left any food whatsoever, that has never happened to me or to any of my clients.

Our waitress, Lana, was not good. We ordered a salad and she forgot it. Our table was not supplied with the usual condiments and when we tried to get her attention, she was not responsive. Another waiter actually came to assist us.

After realizing that my fiance was not going to be able to finish eating all of her food, Lana informed me that she was going to charge us an additional $6.00 whether we took the food with us or not. I explained to Lana that I regularly frequent the restaurant, that I bring clients here and regularly spend a substantial amount of money when I come in. I explained that in all the previous times I've been there, I have never been charged an additional amount. Lana expressed that those were the rules and was not phased by the fact that she would cause the restaurant to lose future business. Additionally, I shared that she would be losing her tip if she continued. Again, she was not phased. It should be noted that a regular priced meal for two plus a tip would have cost me MORE money than her charging us the additional $6 and receiving no tip. Apparently she wasn't intelligent enough to do the math. So, I asked to speak to a manager.

Lana spoke to a woman who sent over another waiter. I explained the situation and asked if he was a manager. He was not. I asked to speak to a manager again. The woman whom Lana originally spoke to came over. She said her name was Joyce, but I'm not sure that's the case since she was not too eager to divulge the name of management staff. I explained the situation again. I told her that I had never been charged for leftover pieces in all the times I'd been their. Her response, "We don't charge when there's not that many, but that is a lot." However, the rules state that ANY amount will be charged, so I asked her what constitutes the charge. She said, ""The rule says ANY.Those are the rules." That statement contradicted the previous one. I asked Joyce for the name of the owner and she said she didn't have to give me the name - not too bright. She didn't understand that the public can find out that information form the business license.

I have several issues with their so-called policy. First, if you've never been here before and you see an "All You Can Eat" price of $15.95, that should be the price - end of story. Second, if you've never been there, how do you know how much food they bring out for each choice on the menu list and how do you know how much you will actually be able to consume? Third, to charge or not to charge is apparently very subjective and depends on how the waiter/waitress feels at the moment since this has never happened before.

Bottom line, these two individuals (Lana and Joyce) have cost this establishment the loss of future revenue. As a businessman who deals with customers each and every day, I know how important customer loyalty is. I know that it is easier to keep a customer than it is to get a customer back once you've lost them. These two individuals have not learned this. That's...

Usually I'm not the type of person to write a review, regardless of how good or bad a restaurant was, but Sushi Osawa is an exception... and for all the wrong reasons. I've been here a few times, whether it be with friends or with my family (4 people, including myself), and the experience was mediocre to say the least. Tonight however blew all of those experiences out of the water.

We came around 8:10, over an hour before their closing time. The person who greeted us at the front desk was nice, led us to our seat and told us to enjoy. Afterwards, we ordered two plates of AYCE sushi and finished them. (Keep in mind the service here is usually pretty slow, regardless of whether or not it's busy. I won't complain about that though because I understand that the sushi makers need time to prepare the food.)

The part of the night where things went south came when we got the bill. A waitress---who wasn't even our original server---came over with the check, to which I paid a 10% tip because the service wasn't particularly amazing. Afterwards the waitress took back the check, she stopped me, handed back the check and rudely said "Um. Tip here is 15%." Like. This was THE RUDEST tone I've EVER heard. If she had politely corrected me, I would have no qualms about changing my tip amount. Instead, we have a situation like this where the customer is treated with such a lack of respect that it's disgusting.

I ended up giving a 15% tip. When I handed the check back to this waitress and asked if this is sufficient, she gave me a nonchalant "mm." (presumably yes??) and didn't even thank me for my addition. If I'm not mistaken, tipping is NOT required in the United States. I understand tipping helps out waiters and waitresses because they're making close to minimum wage, but come on. It was basically implied from this waitress's tone that I HAD to pay this amount. AND SHE WASN'T EVEN THE PERSON WHO SERVED ME. Even if it was "necessary" to pay this amount, the suggested amounts could be printed on the receipt. Needless to say, I've had enough of Sushi Osawa.

To the manager, I hope you do something about this particular, red-headed waitress of yours. To reiterate, I have no problems paying 15% gratuity for a 4 person table if it was politely explained to me. It is unfathomable to me however that a waitress this rude is still able to work in this industry. Until then, I will venture elsewhere for my AYCE sushi endeavors.

TLDR; Beware of the red-headed waitress. Never eating here again because of the...

Went with a group of 12 at lunch time.

Setup: About 6 tables pushed together to accommodate us - i didnt count at time but seems rught. Had to ask for menus individually. Started off with just 2 menus for the tabke, I'm assuming because they were pushing for the all-you-can eat special. Had to ask for more. One tiny cocktail sized napkin per person, chopsticks for each and 2 pots of soy sauce for all 6 tables. Everything seemed very stingy.

Food: Most others seemed to enjoy and mostly finish their meals so take that into conderation (reason my rating is not just a 1). I got the 2 roll special (12 pieces total), one of which was spicy salmon and have had before elsewhere. I tried just one of those. Unsure of what the issue was but I can only describe it as feeling like a big ball of rubbery, unchewable fat. Impossible to chew and swallow. I ended up having to spit it into the one tiny napkin I had and my stomach was so turned off that I stopped eating.

Service: No drink order was offered - everyone got water. No forks were given with the salads - had to ask and if didn't, was not offered. The actual meal came out a piece at a time. Some finished completely before everyone got their food and at least one person was given their order in two parts. She finished one and then the other before I got anything. For sushi orders, the server (who took the order) just kept trying to give people whatever she had in her hand. The person next to me was offered the wrong combo 3 times before getting the right one. Twice for me. The same thing happened with others. Out of my 12 pieces of sushi, I had left 8 behind. When asked if I wanted a box, I said no. Normally, a server would ask if something was wrong but she did not. I took it that she didn't care so didn't say anything. I just...