Domino's Pizza — Restaurant in Pearl

I placed my order at 5:59. Quality Assurance Check started at 6:27. I called the store at 6:54 and asked how much longer and if I needed to pick it up. I was told it wouldn't be much longer and should be going out soon. They told me they only had two delivery drivers today. I was notified by text at 7:11 that Kelly was on the way with my pizza. At 7:35 I checked the tracker again to find it was still in quality assurance status. I saw where Mohammed left the store with my pizza at 7:31. My food arrived at 7:46 pm. I told the delivery driver I wanted my pizza remade and the store to call me when they expected it ready. I called the store immediately after and spoke to the manager. He didn't seem to want to talk to me. When he got on the phone, I explained all of this to him and told him I was mad because the order took so long. When I ordered, the delivery time was estimated at 37 minutes according to the online order. The manager said he was short on people in the office and drivers. Although he did apologize to me, he was very rude and snippy (most of this was in response to my attitude). He told me it was corporates fault because those online orders do not reflect accurate information and has had problems with this so many times before. I had my pizza remade and my husband picked it up for me. There was no additional apology provided. This location has failed me many times in the last year.

Although, I understand, I don't appreciate a paying customer (me) getting yelled at on the phone trying to notify him of an issue. This issue with delayed orders is excessive and has been mentioned here many times. I have been a paying customer for this location for 5+ years. I have never called to complain before, even though I have been given many reason to, and I have never sent a pizza back, even though I have received several that were cold. I gave MANY chances as I am also in the customer service industry and know what it is like on the other side. I, however, do not like to disappoint my customers as they are the reason for my job, just as I am one of the reasons for theirs. It is not appropriate to run the business the way they have in the last year. 13 minutes shy of 2 hours to get my pizza and I only live 2 blocks from the store. If I could have picked it up, I would. It's...

I wanted to take the time to express my extreme satisfaction in the customer service we experienced from Dominos on Pearson Road in Pearl Mississippi. On Monday June 3. We placed an order for 17 pizzas for international students at this location. Our order was placed online. When we arrived at the location, well after our confirmed pickup time. Our order was still not ready. We waited and waited, and finally after a long time we entered the restaurant to see when our order would be out. Upon entrance, I quickly learned I wasn’t the only one having these issues, customer after customer enter just as disappointed as I. At this point I’m pressed for time because the students are now late for a mandatory rehearsal, so adding to the intensity of my frustration, we could not just cancel such a big order, the best thing to do was to wait it out. As I waited I noticed a man, who appeared to be a manager or at least a leader. Pressure was extremely high, customers were angry, and yet, joyfully, and diligently he led his team. Calling out commands in such an encouraging, but ownership way he called, “ one more pepp” “how much longer on those” “almost there, what we got next?” As I watched him, he being the manager, out worked EVERY employee there. He didn’t just bark out commands! He didn’t yell in frustration, but he got in the kitchen and pushing out I know two to three times more than all the employees combined he encouraged them as he went along. Although I saw this, it still did not resolve our very real issue. And it still did not change the fact that over 60 people, day one in America has been inconvenienced.

I explained our dissatisfaction with the service and inconvenience it caused to many of them and he offered to try to make it right. He didn’t argue or make me argue back to get my point across. He heard, with a smile and such professionalism, he put out fire as fast as it started. He also made good on his promise. He went beyond our expectations, and the entire time he did so with such professionalism. I can truly say I have probably never seen such an act in over 30 years of life.

Cornelius, is his name. And he is truly an asset to Dominos, to his team, and to Pearl, MS. With his act, he has gained a long time customer, fan, and recommender of Dominos!

Great...

I got my order and arrived home only to find my half Pepperoni and mushroom /  pepperoni, onions, and green pepper pizza was just a plain pepperoni pizza! I had to drive all the way back to get my order redone. Once there I showed the gentleman at the window my incorrect pizza with my receipt (I called ahead so they knew to start redoing my pizza). He told me to keep the pizza since he could not do anything with it and asked me to move around to the other window if anyone pulled up behind me because it was going to be a couple of minutes till my pizza was done. Someone did pull up behind me a few moments later, so I pulled around as requested. After pulling around the gentleman I spoke to came back to my new window and asked if I still had the pizza...yes I did ...what did he think I was going to do with it in the 5 minutes he had just spoken with me. He then told me that he was sorry, but he was going to actually need for me to give the pizza back! I then saw him carry it towards the back of the store, then come back to the other window with a stack of pizzas which he gave to the car waiting. I don't want to make any accusations but that seems rather fishy to me. I was finally given my pizza to take home. Overall they did not seem very sorry for the inconvenience of me having to drive to their location twice to get my dinner or having me have to wait over 10 minutes once arriving to get my new pizza after calling ahead! It was a truly...