Golden Corral Buffet & Grill — Restaurant in Pearland

I have been a true patron of Golden Corral due to their variety of foods, desserts, or etc., at a reasonable price - ever since I was in middle school. Today, I’m currently an adult that has experienced various restaurants, including 5 - star restaurants, but still have a good time with my kids (daughter - 12), and (son - 17) who enjoys the desserts and unlimited steak on Sundays sometimes after church. This particular Sunday after church took an incredible turn for the worst that created an immense sense of insecurity, and a huge amount of discrimination and discomfort as my daughter and I were called liars about her age, and asked to provide a birth certificate or insurance card to prove that she was 12 years old. The cashier and supervisor told my “12 year old daughter “ in front of a crowded line that, “ she was not 12, and does not look 12” and “ will be charged as an adult.” after I over - explained and provided her birth date. To reduce the high - level of embarrassment and emotions that my daughter was experiencing I even provided her medical insurance card so that we can move forward and eat. The supervisor/Manager that assisted in creating this scene lacked the accountability to apologize or accommodate for the inconvenience, but instead told us to leave because I held up my daughter’s insurance card after she refused to take it and view it after feeling outdone after she thought that we were lying and trying to scam for a discounted price. The supervisor/Manager also called the police on me and my family, after I asked why were we asked to leave after I provided what she asked for, and with no apology given to my daughter or myself from her. The police arrived and stood in solidarity with me, but unfortunately there is a “ right to refuse service law.” In conclusion , the officer requested that I file a civil suit and etc. I am a hard - working mother that works two jobs, and also building a business that welcomes, values, and respect people. I aim to be a true example of integrity, character, and honesty for my children that view and depend on me. However, this incident caused me to do more self - esteem building with my daughter that has already experienced bullying and harassment for being more developed . This location lacks customer service, and lead with bias versus high quality customer...

I said just not to go here I kept telling several staff that I was going to get her to go plates and no one was relaying the message so they went to the register and closed it I only had card and they kept asking me if I had cash I don't carry cash I carry card no one was respecting that and I kept telling them why close the register if there's people still here what is somebody only has card and they want to get a plate to go they didn't want to hear that they're like you can send it to somebody on cash app etc payment and as I'm walking out I already got my to-go plates they're like oh you got to pay for that and I was like I've been trying to pay for it but you're close to register and I've already packed up my food the guy was like if you have cash then you can give it to us if you have car then send it to somebody that's not how it establishment works you're supposed to leave the register open until the last person leaves no one came to us and told us that the register was being closed the guy told me I can pay before I leave and I was trying to do that customer service was okay I still give it a 1 star food maybe a two-star it was bland and unseasoned I went to grab a high chair for my son and the high chair was super dirty it was unclean there was food and all the high chairs we didn't get a waiter to our table until I asked for one it took them forever to get my son's birthday cake staff was very reluctant to sing Happy Birthday it felt very uncomfortable and weird like they just didn't want to do it I felt very disrespected in this establishment like me as a customer just they didn't care and it was very frustrating I asked the guy who was like why did you close the register if there's people still here and as I'm walking out the door with my plates they're like oh you got to pay for it you can't take that with you until you pay but I had told several several people that I only had card and they kept harping for cash I felt as a customer uncomfortable and my experience was poor I will never return back to the establishment I've always loved going to go Golden corral as a kid but now as an adult I don't even want to it was very...

Weekend buffet Front and center, as you walk in they got the grill master cooking up steaks. Right away I knew I was gonna get one. I asked for a medium rare- guy servin grabbed one and slammed into all my other food onto my plate just very abruptly. I pull back and turn away and as I’m looking at the cut judging its quality, I look back and see how he sliced into the woman who came after me and saw that was actually a med steak. He didnt cut into mine for approval, I just knew mine was well done because I pressed it and it had no give. I went back and asked for something medium well. He gave me attitude saying his steaks aren’t dry- something I never said and very snippily grabbed the steak and gave me a different piece. Either way it wasn’t seasoned nor was it juicy. Something that the other location on the south side I went to the other week had any issues with. And that grill master over there was super friendly and confident in his abilities to serve up the best. So that’s why I give that location a higher grade compared to this one. But in general this location was more accommodating when it came to the servers. While getting dessert a man in front of me was just walking around coughing and it made me uncomfortable as he wasn’t covering his mouth. It actually was in the direction of my food so even though I just got my food ready on the plate, I went ahead and used their hand sanitizer station and got another plate. I saw that unsanitary guy go out of his way to get what I was tryin to eat which seemed almost laughable but anyways I digress- I notice after I gathered what I had originally he took a booth right behind my table. That was enough for me to want to move to another part of the restaurant. I felt uncomfortable but I asked the staff if it was cool if I could move around and they understood and were very accommodating and that is why I give the service 5 stars. Not sure what’s up with pearland but either way probably won’t come back to this one since the other location was just a much...