El Tiesto Cafe Pines — Restaurant in Pembroke Pines

I've been here a total of 3 times and there has been problems every single time. The first time things were great but the waitress said she can't split the check 3 ways. However, we found another waitress to split it for us because we knew that she could and probably didn't want to. The 2nd time I went they told us to pick a seat and proceeded to never give us a menu. They even sat and helped other people after us. We just up and left because we were hungry and they were kind of busy so we didn't bother. The 3rd time we went they only had 1 table seated so I know they weren't busy. They gave us a menu and our drinks pretty quickly. I ordered a maduro roll and my boyfriend got la cosquillita (ribs and rice.) His food came pretty quickly but mine took a long time. After my boyfriend got through half his food we let the lead waitress know that we were still waiting on my food. I guess she went into the back to check on it but she never came back to our table to let us know how long it would take or to apologize for the long wait. They weren't busy and both of the waitresses were just standing around most of the time. My boyfriend literally finished his plate before I even received my food. Finally, I see them bringing someone else their food even though they came in and ordered long after I did AND THEN they came out with my food. I don't understand why my food came out 20 mins after my boyfriends food, especially because I just ordered sushi. I don't understand why someone else's food was given priority over mine. In terms of the food, la cosquillita was really good. However, my maduro roll was just ok , you could tell that the maduro was super ripe/ about to go bad. It just sucks to wait so long for food that wasn't spectacular. Anyways, I'm probably not coming back. If they took the time to we're sorry its taking long it'll be xx of minutes I would have given them another chance, a little bit of customer service...

This was literally the worst experience I've ever had at a restaurant. If I could give this place negative stars, I would.

Okay so it's Friday night and it's crowded, I get it ... there's no one at the front so you have to stand awkwardly and wait for a waitress to come up to you and then they barely have any control of who is waiting for a table and who isn't. My friends and I sat at the bar while we waited ... 15 minutes later the same waitress who had walked by at least 6 time without even acknowledging us comes over to take our order. It takes 5 more minutes for her to come back and tell us they don't have the drinks we ordered ... so she says she'll give us a minute to decide on another one. Literally waited 20 minutes and she never came by again.

We finally get a table and order some drinks ... 10 minutes later the waitress comes back to say "we don't have Mamajuana and the Presidente is hot." WHAT KIND OF DOMINICAN PLACE IS THIS?!?!?! It took another 15 minutes to get a Heineken and a Stella ... the third drink didn't come out for another 10 minutes.

Then when we try to order our food we were told "there is no avocado" .... even though literally 90% of the menu contains avocado. At this point I just want to leave ... but we've already wasted an hour here so we decide to stay.

When it was finally time for the check, the 15% gratuity was added automatically to our bill even though we were a party of 3 and the menu clearly said that gratuity would be added to parties of 4 or more ... but of course the waitress KNEW that we were dissatisfied so I'm sure that's why it was added.

I would NEVER even THINK of going back to this place. Their customer service skills are atrocious and completely not worth the hassle. My friends and I were so excited to try El Tiesto but the experience could not have...

I ate in this restaurant on 7/17/24 around 4:30pm. My server was Flavia Z. My friend and I were the only two guests in the restaurant at the time. I will say the food and drinks were great! The service was absolutely terrible. The server was also the one making the drinks but again there were no other customers in the restaurant. The server told us to scan the barcode to look at the menu… took over ten minutes to come back and see what we wanted to drink. Mind you the restaurant is super small and she was less than 20 feet away talking with her co worker and texting the entire time. Once we ordered drinks, two waters and appetizers it took her another ten minutes to make the two drinks. The appetizers arrived before the drinks. She didn’t bring the waters. She came back to take our entree order and we asked again for the waters. Again she didn’t bring them. We had to get up and walk over to ask her for a third time to bring the waters. When our entrees arrived we ordered a second round of drinks.. she again took well over ten minutes to make them because she was taking her sweet time talking with her coworker. We were halfway thru our entree when we got our drinks refilled. I honestly didn’t think it was worth it to complain. However when she brought the tablet over for us to pay she did not tell us 18 percent gratuity was automatically added. This is not industry standard for a party of 2 at all. So I did add additional tip not knowing 18 percent was already added. I would not have tipped 18 percent for this poor service and it should have been disclosed on the menu or by her. Had I known I was going to be charged 18 percent service charge I would have complained during the meal about the service. Flavia needs some serious re training on customer service skills. I would like to be contacted by...