Hooters — Restaurant in Pembroke Pines

If I could give this zero stars I would. My family and I have been to this location several times and have never been treated as bad as we were today. When arriving we requested outdoor seating as we had a family member with an ESA dog and we were told it would be okay that the wait would be 25-60 minutes. Then when it came time to seating we were advised by the “Manager” that we could not have our ESA dog as they only allowed “Service Pets”. He also questioned my cousin what was the reason / her condition as to why she had an ESA animal which is illegal to do so. My cousin went to take her ESA dog home as we waited in front of Hooters to still be seated. We double checked our wait time and we’re advised by the host that our names were crossed off the list because the manager told her to do so due to the ESA pet. They quickly tried to seat us as we advised we had not left and were standing in front of the host the whole time waiting. Once arriving to our table we asked for our drinks and food. The server was very nice and brought our drinks out quickly however our food was not brought to us ever. We waited over 45 minutes and didn’t even get our appetizer. We also noticed that the attention of the cooks were strictly on To-Go orders and not orders in house. The group two tables down from us had ordered their food after us and received it before we ever got anything. We also noticed that one of our orders was ready to be brought out but sat on their counter tops for over 15 minutes. After over an hour of waiting my party and I decided to leave. We paid for our drinks and explained to our waitress that we can no longer wait. They tried to tell us then that our order was ready however we had made up our minds to leave. As we were waking out the door when leaving the cook was apparently extremely upset and screamed out “BYE” to my cousin. Everyone in my party has worked in the customer service / food industry and that is NO WAY to treat your customers. We were extremely disappointed as we have been here several times with and without our ESA dog in the party and NEVER had an issue like this before. I feel sorry for our waitress as she was trying to be nice and we were trying to be understanding but the service overall received by everyone else including the “Manager” and cooks were disgusting. Do not come here unless it is your...

Good afternoon I ordered food for a corporate lunch in the moment i went to the to go side i should have noticed something would be wrong when the lady that assisted me was very short and kept blowing me off every time i would ask a question in regards to the food. I began to check to the food before leaving and all the boneless wings looked the exact same but should have been different i ordered 4 orders of 10 boneless chicken wings each with a different Sauce of them and the lady that was assisting me told me i should be able to smell the difference i asked if she could assist me in telling me what they were tossed in so i can write it down and she goes it not our job to write on the boxes the order that’s in it and began to shrug her shoulders as if i was bothering her at that point i had to go it came down to her giving me the drinks and i asked if i could get a cup holder she told me that hooters doesn’t supply cup holders. I arrived to my office with the food began to pass it out to the appropriate person and noticed that the food was cold from the 4 orders of boneless wings to the 2 orders of flats to the 6 orders of fries as well as the Buffalo chicken dip and the buffalo shrimp. I was so Embarrassed to be feeding that to my staff. I called the restaurant and spoke to Ivan to just be hung up on called back a second time to speak to Joe the general manager who was very rude and kept asking me to bring the food back i work at a drs office and can’t just leave to bring food back that was made wrong and was cold he than began to ask me what i would like him to do would you like something for free i informed him i just want him to rectify the issue and make it better he then hung up on me I called back and asked for the number to corporate and was hung up on again. This is beyond insane i spent over $141.00 not including tip to just have to throw the food away and order pizza for my staff as we couldn’t eat the cold food !!!!! I will never step foot back in this hooters I could understand if i placed a order at a fast food restaurant and not hooters the way the manager and general manager speaks to paying customers is down right...

This would be a zero star review, if it were allowed. Came to this location with a large party and have (so far) waited an hour and 40 minutes for a table. Apparently, in this ENTIRE establishment, there is only one stinking table for a party bigger than 6 because I've had to sit here and watch them accommodate everyone else that has arrived except for us. We've been told there's a big party taking up the table that has been permitted to sit and camp the table for 40 minutes beyond the service of their meal, and nobody has bothered to rectify the situation or accommodate us otherwise. An hour and 45 minute wait for subpar sports bar food, and noisy/drunk patrons.

Edit: we've finally been seated at a table that is missing seating for our party and other patrons had to volunteer stools for us to sit on. The waitress has also just informed us that they have limited non-alcoholic drink options and this is officially the worst dining experience in recent memory, and it's barely even started. Oh, the best part? The canned sodas and waters they've forced on us are $3 a piece. My friend ordered a pitcher of beer and they forgot to bring it, but when they checked on the status, they were told they're out of that particular beer. Was anybody going to inform her while she waited? It took 35 minutes to find out.

Update: While ordering, we've asked for split bills, and the poor waitress looks utterly overwhelmed. Why do people come here? Sandwiches came out with no fixings or condiments. Wings are completely unremarkable. One member of the party is vegetarian and asked if there was bacon in the beans - she was told there isn't but there was. Another member of my party complained of feeling ill immediately after dinner. We've now been waiting 25 minutes for a check. No waitress in site.

To conclude, I've survived my trip into the abysmal, infuriating Hooters landscape and am thrilled to say that I no longer have to return. I think 3.5 hours of my life is more than enough time wasted here. Thanks for reminding me why I don't come here, Pines...