Wendy's — Restaurant in Pendleton

Since apparently we live in a time where unless you go public with someone you just get ignored. Im a teacher at Pendleton Elementary and on December 12th went to the Wendys drive thru for a quick lunch before dropping off my son at his pm preschool. I had gone to Falls Perk drive thru first and paid with tap on my phone since I left my card at school, she got the machine out and I tapped from my window. I went to do the same in Wendys when I got to the window I was asked to hand her my phone. I asked her to give me the machine and she asked if I could just give her my phone. I did and when she went to return it so I could face ID she dropped my phone. I have a pick up truck btw. She immediately apologized and stated she was sorry for dropping my phone. As you can see in pictures phone was destroyed. I filled out a claim and got a call later that day from the district manager Casey. Solution they offered was to fix my screen. That was not an option since it was also bent and could stop working at any time. Fast forward and multiple calls back and forth she stated the director of operations would send this to their insurance and get back with me with a better solution. I was patient, I knew the holidays were coming but when I reached out after Christmas there was NO confirmation the claim was actually filled. So I called Wendys corporate who then contacted Casey. That upset her and after our text messages that day she has stopped answering my messages. I have now spoken 3 different times to corporate and no response. That is why now I am here to see if the owner of the franchise or someone can help me. I am an honest person. Everyone at the school knows me. All I wanted was food and not my phone to be destroyed. So let’s see who...

At drive thru I told him I had 3 coupons and what they were for. When I read my receipt they only used 2 of the coupons so I went inside and the manager said I could only use 2 of them and they made the choice to use the lesser ones. I said that was ridiculous I wanted to use the $6.59 off coupon instead of the $1.89 off one and was told she would have to refund the entire ticket then re-ring it all up so I said I would check with my elderly mother who paid the bill and just had eye surgery. Mom said to tell them she comes there all the time and is not very happy so I went back in told the manager this and was still told sorry we can't do anything for you. To make matters worse when we got back to my parents house the small fry had approximately 10 fries in it and the 2 large fries were only about 1/3-1/2 filled. My mother said she will probably never go back. This was at the...

Food was good and in a timely manner BUT, while waiting for my food at the pendleton windys location at 8:10pm on October 9th I observed a lack of professionalism in the form of the young man with long brown hair repeated taking food out of the warming trays and shaking it in the face of the young blonde woman who giggled in responce. The man then placed the chicken patty back into the warming tray and began tickling the young woman. A second boy who took our order named "kyle" did a wonderful job but when faced with the inappropriate behavior of the other two employees failed in his attempt to correct the behavior by finishing relaying incoming orders with when you have a second" I received my order shortly after viewing the first young man leave the young woman alone to continue finishing orders but falling to change his gloves between handling food and tinkling the...