China One — Restaurant in Penn Township

I have been a customer for 4 years and they have great food and reasonable prices. The last two times I ordered from them, the delivery guy was rude and disrespectful to me. Every other delivery person they sent before were courteous and did their job well. This one has an attitude talking about he will not deliver my food if I don't come out to get it. Well that would not be delivery now would it? What's next? go to the restaurant and pick it up? I never heard of a delivery person refusing to deliver. That's your job so do it or don't work as a delivery person. I must rate this low even though the food is great but the delivery guy owes this one to you. If they keep this guy, I will have to find another place to order my food. I am not having another argument with a delivery person. Sorry China One but get your delivery guy in order. This is in answer to GlobalMediaOutlet, re-read my comment. If the delivery person would have not argued and disrespected me, he would have gotten a tip. When your job is to deliver and you do it right you get a great tip, but if you argue with your customer because you want them to come outside and pick up the order because you don't want to get out of your car, then you get jack from me. The food at China One in Hanover is the best I love it. They still have the same delivery guy, but he has toned it down a lot. So he does get a tip when he comes to my home. What we want is good food and good service not a lazy moody person calling you on the phone asking you to go outside in the middle of winter to pick up your order....

I ordered what I totaled up to be about $60 worth of food, our order was messed up to start. We called to get an idea of what went wrong and either the owner or the manager, went on to tell us that we messed up and what we ordered totaled up to be $71.71. I would list off what we ordered but not only can we not remember the greatest because the sticker shock came in but their receipts here do not list what you order.

My friend spoke to the person at the restaurant and he has a foreign accent, but the manager after going back and fourth went on to say “do you not understand? Clearly i speak better english than you.” Went on to a back and fourth cussing match, with my friend. So not only did we not get what we ordered we were 100% over charged for what was delivered, the manager or owner who ever he was was cussing and being rude to us.

Ive worked in customer service for close to 5 years, in no way shape or form is it ever acceptable to cuss at your customers. You dont tell them their wrong, you help them better understand what they paid for if this is the case. I know that me not ordering from here ever again wont affect them I am one person. However i advise all looking for a delivery chinese food restaurant weigh out your options before ordering from here. To be clear the picture attached is what was $71.71. Tell...

My new favorite Chinese place! Their fried rice is the best I've ever had (it was so light and fluffy), the pineapple chicken was fantastic and the coconut chicken was not only delicious but came with the coconut in a separate container which I absolutely loved and appreciated (especially since sauce already on the chicken usually results in the last few pieces having too much coconut sauce on and the leftover sauce was fantastic on the white rice which was a nice bonus). And the chicken on sticks was a very nice treat I couldn't resist eating and snacked on before I even left the parking lot with my takeout order.

It was a very delicious meal and I will definitely be back many more times. They are also very nice here and the inside was clean, spacious and well lit. It's a very welcoming place that I wish I had found sooner.

My order was correct, the person listed everything I got when I picked it up and everything was right-from-the-oven hot. I hadn't read any reviews before going and I'm glad I didn't. I personally had a fantastic first time experience and will be going back for sure. If my experience ever changes to a negative I'll update my review but I had a totally different experience than the negative...