KFC — Restaurant in Pennfield Charter Township

I very rarely post a negative review, because I do understand that things happen and people do have rough days at times. However after thinking about it, I am going to post this one because we really rely on Google reviews for choices of where we make our purchases. If I could give zero Stars for the service I would, and it is because of one person , who was the manager on duty at the time. We visited the drive-thru for the first time in quite some time yesterday between 6:00 and 7:00 p.m. we were the only ones in the Drive-Thru at the time. We ordered the 12 piece , which totals around $43 after tax. We wanted extra crispy but forgot to ask in the drive - through. When we got to the payment window, she had already taken our payment before telling us there were no chicken breasts for the 12 peice. That was a little disappointing, but no big deal, we said that would be okay, but she also charged us before my husband had a chance to tell her we wanted extra crispy, which is what we came here for and the only type we like. She said there was no extra crispy available, only original. No one eating the order likes original recipe, so since there were no breasts available and no one eating this food likes original, we said never mind, can we please just get a refund and thanks anyway. The order had not been started, the transaction had just been done. The manager came to the window and very rudely just said no refunds and basically blamed us for not knowing their policies and procedures. I tried to just get a full sentence out explaining why we would like a refund, and she would not let me finish a sentence before she started screeching, yes screeching, at me that there are no refunds, that is their policy, and their policy is posted all over the inside of the store (we were in the Drive-Thru) and it had been our responsibility to ask and make sure they had everything we wanted before we placed the order and paid. Every time I tried to start a sentence, she interrupted it and screeched louder each time. I finally said I was coming into the store so I didn't have to lean across my husband who was the driver in the Drive-Thru, and I'll admit by then I was pretty frustrated, as any person would be after getting cut off and this manager absolutely refusing to even hear anything except for a policy coming out of her own mouth instead of giving me any opportunity to finish a sentence or even to speak. She yelled that if I did she was calling the police. I had no intent or desire to do anything except speak with her face to face, which I feel is the best form of communication, especially rather than someone yelling down into a car through a drive-thru. Before I got out of the car, they finally offered to make us an order of extra crispy, including chicken breasts, it would just take 20 minutes. I have no idea why that couldn't just have been offered in the first place.🤦‍♀️ We agreed, we waited just over 30 minutes before the order was brought out to us. They did give us an extra side order and a drink as well. But there was never any apology. The young ladies that work there treated us well and we feel badly for them as we can't imagine what it must be like to work under someone who behaves this way. This manager was the absolute most unprofessional person I have spoken with in a restaurant, and I would be shocked if she doesn't singlehandedly tank this store if this is how customers are treated by her here. The food was good, but we don't make a practice of spending money in places where management talks down to us or treats us badly as customers. Eating out like this is more of a treat for most people than a regular night out, and there are plenty more restaurants up and down the street that are willing to do much better and treat their...

Just left the Pennfield KFC and am not impressed at all. I went through the drive-thru and could hear the conversation between the worker and both the cars ahead of me. The worker cut the people off while ordering and stated that they did not have enough chicken for them to order extra crispy. The first car said ok I'll take the original then. The second car was a lady who was trying to order an 8-piece and the guy again cut her off and said sorry but we've been having trouble with keeping up on the chicken, we got slammed and it will be an 11 minute wait. No cars were in the parking lot at this time (6:55 p.m). The lady ordering then said I think we are just going to go somewhere else because of our limited time to wait, so sorry. Then the guy in the speaker said, okay sorry about that. So before I got up to the ordering window I knew that I already was going to have trouble getting chicken from this Kentucky Fried Chicken store. After waiting in front of the speaker for quite some time as did both the cars ahead of me the guy spoke and said sorry about the wait. I wanted to get the $20 fill up so I proceeded to order and the guy said hey I'm going to have to cut you off right there, it will be a full 17 minute wait for the chicken because we're thawing it right now. What happened to management? Shouldn't the chicken be thawed before the people come to order? Or when you realize you are getting low on thawed chicken? Although I had Kentucky Fried Chicken on my mind as it sounded like the perfect easy thing for my son and I to eat for dinner tonight, I simply said that's okay I'll try back tomorrow. So looks like I'll be cooking tonight and we'll give them a shot tomorrow night to see if this ridiculousness continues on a daily basis. I'm not normally a complainer or someone who writes many reviews but I think the owner of this franchise needs to know what's going on in their place of business and that a manager needs to straighten this out before they lose even more customers. Hopefully my review tomorrow will not be anything like this one! I'm giving this location one more try before I NEVER go...

Horrible experience with the Pennfield location, first of all they are extremely slow, drive thru is a joke, always a long wait even when there are no cars in line, they are rude and cut you off in the middle of your order not letting you speak what you want to order.

I ordered a 4 pc meal original with all legs with a side of mac n cheese and mashed potatoes gravy, the lady at the drive thru someone could not conceptualize or comprehend and I had to repeat my order 3 times.

I finally get to the window and there is some conversation going on and 2 minutes later the lady opens the window and asks if I ordered a 20 pc bucket or something, I told her no that I ordered the 4 pc meal original mac cheese mash potatoes gravy all legs, she finally gives me my order.

I get home a bit into the chicken and it was dry and stale, I opened up the container of mashed potatoes, they were also dry and had no gravy, and the biscuit was hard as a rock, not worth the 13.84 that they charge. Seems like a bunch of kids who work there that do not take pride in their job. Bad service, slow, bad attitudes, stale food, getting orders wrong and high prices do not cut for this place.

I don't plan on going back, most of my experiences with this location is bad. I hope someone from management sees this post so they can see what kind of employees that really have working there, and how slow, rude, with food being stale. I would rate this location a (-5)negative...