I have a special needs son and a newborn. I go to Wendy's a couple times a week just so I can feed my boys. Financially. I'm the worst spot I've ever been, but every time I go into Wendy's everybody is more than sweet, and I always want me to come back.. They're always saying hello to my children, and this is where the story begins. Today I came into your restaurant because there was an error on my last order, and I was given the fine opportunity to meet Abib the manager on duty. When I explained that the mistake could happen, she immediately apologized to make everything right, but this is where the next step gets exciting. Exciting. She seen me come in several times with my boys, has always been pleasant and friendly, today when I told her what happened, it almost seemed like it happened to her. She took such good care of us that I don't know what I can say other than thank you for hiring such an amazing leader on your staff. I'm not giving the luxury of meeting many managers that genuinely care about the customer experience, today she blew me away, more than a little bit. The reason why I'm so grateful is not only did she replace the sandwich that was mistaken last week, but offered a discount on my purchase today which allowed me to for the first time in 2 days eat for myself.

I have to thank Wendy's for having reasonable prices, and incredible products that I can feed my family and trust what I'm feeding them. Like her are impossible to replace so I hope you take care of her because she deserves every minute of this acknowledgment. I hope this goes around your company letting people know that the heart of this company is revolved around customer service, all ages, all races, all abilities and disabilities. And for that I am eternally grateful, and you have earned a customer for life. I'm hoping that when my finances are better I can offer a thank you gift. Thank you for hearing me out, and I really do hope that she is acknowledged for her incredible works.