Buzzed Brew Coffee — Restaurant in Pensacola

I don't understand the good reviews, honestly. I've tried it twice, with declining results. The first major negative is this kiosk refuses to allow you to fix your own coffee with milk/cream, sweetener, etc. "We'll do it for you." Nah. That level of stinginess and "help" is bad business and insulting. I don't want you to put the sweetener in "for me" — because the owners are too cheap to put the condiments out for customers. I want to taste the coffee and see how much it needs! You can't do that "for me." I don't want you putting in the milk "for me", because I want to decide how much to put in and I don't want stand there instructing the barista "how much?" mile to put in. NO! I want to put it in, taste it, and see if it's where I want it. This is like the Socialism Coffee Shop where the overlords will fix your coffee "for you" and you will like it whether you like it or not.

To make matters worse, I ordered an Americano on my second visit. (I shouldn't have gone back, my bad.) The young female barista who was decidedly lacking in social/customer service skills to begin with, stood there impatiently waiting for the little electric teakettle to boil the water for the Americano. Anyone who loves this drink knows it's made with water at a full boil poured over the espresso shots. Well this barista kept touching the kettle with her hand to test the warmth, apparently. She didn't let it boil. So I finally get my Americano prepared by her with a stingy amount of sweetener and milk and I take my first sip and the coffee is practically iced coffee at this point after having a little milk put in! It was never hot! It was lukewarm water with some milk poured in. Absolutely awful. I said nothing. It's not worth it. This is terrible coffee "shop" and should be avoided. Maybe GenZers like a mommy-barista to make their coffee for them like children, and maybe they are ok with a lukewarm Americano, but grown ups are not ok with that.

And the teakettle is a joke. Instead of a hot carafe of hot water for Americano's or tea, they use a Walmart style tiny teakettle!

Do the owners not know they have competition — and it's right across the street? I will never go to this terrible little excuse for a coffee shop again. Gave them two chances . . . fail.

Edit: Edit entered after owner "responds". Owner responses are seldom wise or an example of customer service, as exhibited by this one which Googlemeisters can read below my review. This response is whiny, entitled, and stubbornly refuses to acknowledge the issues I detailed. There a sense of indignant censorship at work, and refusal to accept responsibility from coffee lovers like myself. I'm an expert on coffee shops. This one is so subpar is truly sad. And it insults the customers by treating them like children and then tries to negate any legitimate complaints.

The Owner tries to insult my review due to it's detail — calling it "long winded", while she then proceeds to write and extremely lengthy (i.e., long winded) attempt to insult me personally and call me a bully for having had TWO poor experiences at the shop that I've dared to review.

I read up on this shop and see the owner is new to Florida and hails from Washington state. Therein may lie the problem. Here in the free state of Florida we give good reviews based on merit, not entitlement. Telling me I should essentially be nicer because you're a small business is ludicrous. If your shop were a good small business I'd give a good review — based on merit. We may have a culture clash. Perhaps the owner is better suited for the Woke Pacific Northwest. Down here in the Redneck Riviera we like our Americanos HOT and we want to fix our own condiments. We don't take well to poor quality food and drink, or treating customers like children who need their coffee fixed for them. We also expect baristas and servers to be friendly and able to converse. Demanding we lower our expectations or spend time negotiating for a coffee done right, is not going to work here. I, for one, do not have time to try...

Buzzed brew is my go to! The staff is super friendly and always seem to remember me! The coffee is an easy 10/10 and have choices for everyone.

as per a 1 star review on here - if you think because the owner is from washington is the reason your americano isn’t “hot” enough, you’re wrong. just tell them it wasn’t hot enough. they’re extremely kind and have no reason to be rude to you unless you’re rude first. per the condiment comment, just ask for some to put in your own coffee. they’ve always done it for me and other people. it’s not that hard to ask. if you’re going to be rude and trash a business on here, at least don’t have a prejudice when you do it. if you don’t like your coffee, tell them. they’ll easily remake it for you, as they’ve done for me in the past. their space is limited. they couldn’t set everything out if they wanted to. as a coffee expert and 3 year barista, i have no clue what you’re going on about. Buzzed has been absolutely nothing but amazing towards me and I can’t thank them enough. they never are anything below excellent and know how to problem solve. everyone there is very experienced and knowledgeable on coffee. if you’re going to be rude to this small business, you better have a better reason than some...

After 2-3 years of going to this place (almost every day) I finally managed to find time to write a review, in fact my first review for anything! this place is literally the best coffee shop I have ever been to in the whole span of my life. I am completely obsessed with all of the flavors and all the creations of drinks that these wonderful people have put together. It's a wonderful atmosphere and everyone who works there is so nice, and they have such wonderful personalities! I am fairly confident that I could go there, purposely ask for them to TRY and make a horrible drink (if that's possible). . . and I would still love it lol. I can confidently say that this place is literally a better Disney world lol. I love coming here with my sisters and ordering pretty much the whole menu. and they even include little pup cups for any doggos who accompany you! All in all, this place is the one thing I look forward to whenever I have a bad day or I'm tired after work, every single cup brings me joy and these amazing people deserve to get awarded for how great their beverages are! This place and every member of the staff holds a special place in my heart and I hope that they receive every blessing possible, because they definitely...