Indigeaux Denim Bar & Boutique — Local services in Pensacola

2 months ago, my rating would have been very different. I will never shop here again after the embarrassing, demoralizing and targeted treatment I just experienced from a woman identifying herself as the owner, I believe she called herself Katy. In July, my daughter and I purchased about $400 dollars worth of merchandise and our shopping experience was delightful. There was a young salesperson who was very helpful and kind. To my dismay, the associate failed to remove the sensor on one of the items I purchased and I didn't discover it until much later when I was on vacation in California and about to wear it to the event I'd purchased it for.

I no longer had the receipt. However, given my possession of the merchandise, thought I'd not have a problem getting the sensor removed by the merchant. Disappointingly, I was profiled from the moment I explained I could not find the receipt. I asked if she could look it up in her system. The terminology she used "IF" you are telling the truth....etc. I remained, calm, respectful and discreet. Much to my chagrin, she was neither. She eventually removed the sensor and asked me to leave the store. I was humiliated. She treated me as if I were a thief. Consequently, I even offered to engage in a more extensive, consecutive search for the receipt when I returned home in an effort to prove I was neither lying nor a thief. She said "I don't care, Ialready removed the sensor now leave my store". I did not argue; tho, she referenced that term twice. I was not the one out of order, Katy was. She was angry, she was totally unprofessional and she profiled me. I was annoyed for my troubles only AFTER my initial contact with Katy; but, angry I wasn't. However, I am completely and utterly embarrassed by her treatment. This experience is indicative of the owner not respecting all members of a diverse clientele equitably. I will never shop there again and I will tell ALL my friends about my experience and let...

Today, my friend and I walked into this boutique. We previously attended the local farmers market and purchased macarons, and picked up a business card from one of the stands. We had the macarons and the business’ card when we were walked in. The macarons were placed in my friend’s pocket. An associate pulled us aside and informed us that the owner would like to speak with us over the phone. The owner asked my friend if he was aware if knew that the business had cameras. He answered yes. Then, the owner accused him of trying to steal a Kendra Scott product. He was highly confused because he didn’t steal and he doesn’t even know the brand, he goes, “who is Kendra Scott?” After going back forth and after emptying out pockets (I didn’t even have pockets), the owner still didn’t believe him. The associate had to confirm it was just macarons and a business card. After that humiliating, frustrating, and tiring experience, the sales associate offers a gift card. At check, the associate tried to charge me for the gift card accidentally, and then told me I couldn’t use it until the next time I came in to shop. False claiming customers are stealing from you isn’t a mistake. It’s a bad business and management. Plus, the lack of a proper apology after defaming the character of the both of us was hurtful and unacceptable. I work in the legal field. It’s necessary that I maintain a clean record and image. False accusations can hurt my professional and personal career and reputation. This type of treatment is absolutely unacceptable to customers, all I can say now is I am shocked at this outrageous behavior.

The sales associate was a very sweet girl - it is saddening to see that the owner had the time of day to watch the cameras in her store and falsely accuse a customer of stealing, but not the time to properly train her...

Visited on: 12/20/23 My friend and I decided to come and check the store out. We were admiring the clothing rack outside the building. Upon arrival, the associates give a look to my friend, I with no acknowledgment. It was very cold and unwelcoming. There were three associates in the store at the time, the store was not full of customers. There were probably only four people at the most in the store. When I get up to the cash register, I purchased a headband, for which I shouldn’t have with the rude service that I received. When I arrived at the register, I didn’t receive a warm welcome or any sort of acknowledgment. I definitely will not be back to this establishment. The associates that work in the store, highly need customer service training, because they lack personality and professionalism. Horrible...