Captain D's — Restaurant in Perry

As a fellow General Manager in the food service industry—specifically in a location that also offers drive-thru and mobile ordering—I understand the challenges that come with managing peak times and ensuring a smooth customer experience.

That said, my recent visit to this Captain D’s was disappointing. The total wait time in the drive-thru exceeded 30 minutes. I’m usually patient, and I genuinely enjoy Captain D’s, so I don’t mind a bit of a wait. However, what happened during this visit was concerning.

While I was waiting over five minutes at the speaker to place my order, an SUV behind me drove around and cut the line. When I asked through the intercom whether this was normal procedure, I was told it was their General Manager “dropping off some stuff.”

Eventually, I placed my order and pulled forward—only to find the same SUV still at the window. They were handed food and continued chatting with the staff, which further delayed my ability to pull up and pay. I asked, “Does your GM also cut the line for food?” The employee replied that she had “ordered ahead” and that everything is prepared in the order received.

As someone who leads a team in this industry, I found this behavior unprofessional. Regardless of whether an order is placed ahead of time, if a customer chooses to pick it up via the drive-thru, they should wait their turn—just like everyone else. And if the order is ready and the line is long, the appropriate action would be to come inside for pickup, not disrupt the drive-thru queue.

This may seem like a small thing, but optics matter—especially when it involves leadership setting an example. Unfortunately, this experience reflected poorly on how this...

For those of us who are sea food lovers, it's not a difficult decision to eat in or take out a delicious chicken or fish dinner at Captain D's. Did you know? For example, the "D" in Captan D's; why didn't they decide on Captain Dee's. Why? It would not have been fitting, it's just that simple. I was eating my chicken, fish, crab cake, shrimp, coleslaw, corn on the cob, broccoli, string beans, baked potato and I asked give me french fries on the side. I know y'all are saying, " That's a lot of food." Well, you are right but what you don't know is, simply I was hungry! One of the staff helped bring it all to my table. Um, I was thinking to myself, what a spread of choices. The staff person asked, anything else, yes I would like my sweet tea and can you bring me some slice lemons please. All eyes was pointed at me, looking to see if I was going to devour it all myself. Do you know a few people walked passed to say, that "look delicious." At that very moment after that statement, an older fellow laughed out loud and said; "Now that's a pretty large spread of food and it looks very, very delicious." I hope you all caught that. Captain D's, D - stands for " D'------s, Delicious. I want to let you who are reading this comment; I treated this delicious flavorful yummy good meal to a homeless man, a Veteran who served our country, salute and help a Vet by thanking them or one for their service. To all our Vet's, "Thank you for...

I’ve given this place multiple chances, and now I WONT return. Ever. The employees care about nothing except being on their phones. Everyone I’ve interacted with at this location have been rude, and act like I’m a bother. I’m buying YOUR food, and my money contributes to your paycheck! Foul language (should have turned the mic off!) and making a mockery of customers. The chicken place down the street was the same, and they’ve closed. I could see this location following suit. The wait time is insane. If theres more than 1-2 cars in the drive-thru, plan to be in line for 45 minutes to an hour. Yes, you read that correctly. Even be the lone car in line you wont get your food any sooner than 20-30 minutes. I assumed its because they prepare orders fresh, but I’m wrong. It’s because the employees dilly-dally and care more about whats happening on their phone than whats happening in front of them. For such long wait times, I would expect the food to be HOT. It’s not. I know I’ll get the standard “contact us via our website” response because the owner doesn’t truly care, but I figured I’d at least let others know- SPEND YOUR HARD EARNED MONEY ELSEWHERE. Don’t believe me? Read the other reviews. This Captain D’s won’t see another...