Dibbs BBQ — Restaurant in Philadelphia

UPDATE TO BUSINESS RESPONSE:

I rode by and the line was down the street, so I decided to give them a try. While in line I heard they were on FYI Philly, so that explained the line.

I got in line before opening (noon) and ordered three platters (2 ribs (pork and beef) & 1 pulled pork platter). I was told 20 minute wait for my order. That should have been 12:20 PM. Twenty minutes later and beyond turned into 1:33 PM when I finally received my food.

Now let’s get into the food, the food is definitely overpriced and the portions are small. The beef ribs were overcooked and dry. The Mac and cheese and greens were good. The cornbread I could have did without. It was overly sweet and burnt. Like black and burnt. Whomever sent that piece of cornbread out was dead wrong. I’ll update later on the other two platters.

The service was very very slow. The staff was unorganized and gave people the wrong/incomplete orders. Customers went home who lived outside of Philly just to return the wrong orders and to get missing items.

Customers who placed/paid for orders yesterday were still there waiting when I left. I think they are overwhelmed by the demand since their FYI Philly feature and needs to meet the demand and hire more help.

The combination of slow service, overpriced food, small portions, and overcooked ribs is enough for me not to return. The staff was nice and friendly, but that isn’t enough to make customers return. I wish them the best and hope they improve on all levels.

RESPONSE TO BUSINESS: you sure did. Please see photos and receipt. MY EMAIL ADDRESS HAS NOTHING TO DO WITH MY NAME. I am the customer you gave greens to on the pulled pork platter, which were suppose to be string beans. When I asked for a side of a string beans the staffer with the braids and the owner’s wife wanted to take my entire bag with three platters to remove the greens. I refused stating no you’re not digging through my food to remove greens. You’re not suppose to take food that has left your kitchen back in. It suppose to go in the trash. The owner’s wife then stated that means you’re going to get free greens. I said yes and it was your mistake. Can I get a side of string beans so I can go? She then stated oh I get what you’re saying and brought out the greens. I was going to keep that to myself but since you don’t know how to take a critique and improve on your business here you go. EAT AND WAIT AT YOUR OWN RISK. OH CUSTOMERS PLEASE CHECK MY REVIEWS. THEY ARE FAIR AND HONEST. Before you come with a lie I gave my king a piece of that dry beef rib and that’s what you see in his pulled pork platter. I ate those greens you wanted to take back. Oh I almost forgot the reason the owner’s wife gave for the long wait today was that the charcoal was wet and they...

Let me start off saying that I really enjoyed my experience with this business. I got greens, mac and cheese, ribs, and a pulled pork sandwich. The greens were very good, not over cooked or under seasoned very good even better once I added hot sauce. The Mac and Cheese was okay maybe it's just me but it seemed like it could use a little bit more cheese and some black pepper and it would have been perfect. The ribs were good texturally,, and the flavor was nice but the BBQ sauce to me needed a little bit more of something plus I asked for extra sauce and didn't get that much. As for the pulled pork sandwich the flavor was good, the texture was good, but the sauce was lacking and the roll was as hard as a brick. I had to feed it to the birds. Now after adding some of my own homemade sauce just to add to the flavor of the pulled pork it was perfect. Unless you have an extremely low tolerance for spice always get the spicy sauce become mild is like drinking a cool glass of water. I wish that I had taken pictures of my meal but I was excited about trying a new place and forgot. I most definitely will be back to give it another try to see the consistency of the product and add to my order for more variety. I really believe that folks should give them a try, and I you do add your pictures and let me know...

We got there about 3 p.m. on Sept 2nd the line was long and the service was very slow but the servers were very nice and cordial this place was just featured on ch 6 ABC so I understand the crowds and long line and on top of that they only have 2 phone lines and they were always busy they ran out of coleslaw and potato salad my wife said the macaroni and cheese was ok the vegetable beans were ok but on the sweet tasting side collard greens could've been more tender they probably needed to be cooked a little longer but they were ok the string beans and corn bread were very good the pork ribs and brisket were fork tender and very delicious they however did run out of pork ribs and I have to go back for the beef back ribs because it was at least a two and a half hour wait for them to get done and we already waited in line 30 minutes to get to the window to be waited on and another hour to receive our food I applaud ch 6 ABC for recognizing Dibbs bbq but now that Dibbs has been introduced to the Delaware Valley they're going to have change their ordering/ online and phone ordering process and delivery on site process with food that good you can not run out of product or people will turn elsewhere no matter how...