Dickey's Barbecue Pit — Restaurant in Philadelphia

On Wednesday , April 17, 2024 , I placed a pickup order using the Dickey’s App . On it it has a place where you can leave special instructions about your order . On the Brisket Sandwich , I left instructions to slice the brisket across the grain ! Anybody that loves brisket knows that in a brisket the grain of the meat runs in two different directions ( perpendicular to the other ) . If you cut it with the grain , the. Meat is stringy like spaghetti and it tough to chew . Whereas if cut across the grain , it’s flaky like catfish and super tender ! Well I had my order picked up by one one else and when they brought it to me , I discovered that it was cut with the grain instead of across the grain as ordered . It’s even on my receipt that it’s to be cut across the grain . I was very disappointed ! I called several times and had to leave messages for the manger to call me because nobody will answer the phone there . And as of 3:03 on Saturday, no one had called me yet ! The taste was good and the pulled pork my wife got was also very good but my brisket being cut Smith the grain wax as tough as shoe leather ! They need to train their meat cutter in the proper way to...

The food is good but if you get an order to go you need to check it. Once they left part of it out. The last time they left the BBQ sauce out (,ordered extra and paid for it) tonight orderd extra and paid for if. I even was getting my own i was told there was no need that they had put it in the bag. Guess what the only BBQ sauce in the bag was the one I personally filled and put in the bag myself. I asked the guy 3 times. We paid for this & even with me asking. This place is not cheap to began with. I need to add i was the only customer in the store. Now my granddaughter is upset with me. I did not know i needed to check the bag since I asked 3 times & even told him the last time we ordered they left it out even though we paid extra and he stopped me from getting my own. I supposed if I go back l need to take everything out of the bag then ask no tell them to repack the order. At least he allowed me one since i had already filled the small container. This is not the way...

I use to like this place but today at 12:30 PM I had a horrible experience. It started when I tired to order my food. The guy taking my order kept asking me to repeat my order. I kept telling him I wanted the Big American BBQ Sandwich Plate with the two sides. He prepares my food while I waited to pay after about ten minutes of waiting he sent my plate to with register with just plain pork on it. I informed the cashier prior to checking out that I wanted a bbq pork sandwich. Then I ask nicely please put it on a bun. The guy preparing the food in the corner then replies, " I ASKED HIM (10) TIMES ABOUT THE BUN, IS HE DEAF?!" I then just told him to keep the food. The lady at the counter tried to stop me but thst comment put me over the top. I told them, I didn't want it and would just go elsewhere for lunch. That's my Dickey's experience and I will not be...