Dunkin' — Restaurant in Philadelphia

I wanted to purchase a half dozen donuts in a box to take as I was on a connecting flight thru Philly. The lady at the counter SHERMIN NALA insisted they only had a dozen box and that I needed to accept them in a #3 bag. I asked if I could purchase the larger box and she added $1 to the total. Then… Her (more competent) African American co-worker said but we have a box for your half dozen and pulled out the box. I said, yes, that’s exactly what I wanted in the first place, thank you. I then explained to SHERMIN that ordering donuts shouldn’t be this hard. SHERMIN neither apologized nor was removing the extra dollar until I asked her to. What a disaster of an employee you have hired. This employee needs to be trained on how to handle customers and learn to apologize when in the wrong. She was wrong and it really spoilt my experience in the Philadelphia airport as a passenger in transit. Please address this person so others don’t face her...

If you like your bagels stale and your coffee weak, this Dunkin' is for you! Captured clientele location in the airport just gets worse. As a long-time United flyer, I have frequented this location for no less than a decade. Upkeep isn't a thing anymore and neither is customer service. The front of house staff brings a new level to the Philly 'tube. With the last 5 visits receiving stale bagels that end up rock hard after toasting and coffee that's now no more then slightly darkened water, I have to advise that you get your morning started anywhere else but this...

I just came here around 11:30 1/27 and this woman (I already forget her name, so stressed about flying, I think Melissa. I think a higher level employee) made me a traditional cappuccino or Macchiato or whatever. I asked for all foam no milk with my espresso and she made the most beautiful coffee. So professional. 10/5 stars. Great job 👏 great price, especially for airport. I paid $6 for my drink which also had an extra shot.

Duncan needs to raise the limit on how much you can tip on a card because you have people out here giving...