Dunkin' — Restaurant in Philadelphia

I’ve ordered from this Dunkin Donut store several times. It’s an hit or a miss. Either they get my coffee order right and the donuts wrong… or vice versa. And nine times out of ten, even if they get the selection correct, the donuts are never fresh and hot, but more like refrigerator cold and stale! Despite their mishaps, I’ve given a couple of chances for them to rectify their errors, but today was the last straw! Not only did they fail to follow instructions when making my coffee, but I received two donuts that appeared to have been nibbled on by a RAT or MOUSE! This is what happens when employees don’t pay attention and seem to careless about the customers that help them earn a paycheck. Two of the females at this Girard Avenue location, have poor customer service skills and from the looks of these donuts, one of them should have their eyes checked and the other should get a new pair of eye glasses. These donuts shouldn’t have been sold to anyone! There’s no way they overlooked the fact that a SMALL RODENT gnawed through some of my donuts. This a major violation of health codes. I wonder what License and Inspections will make of this? Imagine what might’ve happened if I didn’t notice and actually ate the donuts! I wish there was someone at this location, who’d handle customer concerns, complaints and ensure that the store was properly cleaned, but unfortunately the manager is never available! She’s probably at the nearest Starbucks… where I’ll ironically be heading back to for the New Year! Do...

Update: I gave them another shot and the customer service has been just ok bc sometimes it’s good and sometimes not… anyway, no more shots after this one… I ordered a large beverage and it was mostly ice (see photo)

The first time I went, my order was right, but the second time, they messed up my order and I had to go back twice. I was in a rush so I just left when they gave me my food because I had no reason to believe they’d mess it up… but I only drove so far before realizing they forgot my donut… so I went back and left in a rush again without checking… I drove like a mile until I drank my latte to realize it had none of the flavor shots I paid extra for 👎🏽 just check it because they...

My mom and I stopped by to get coffee and use the bathroom because we were traveling from out of town. When I arrived I was told I couldn’t use the bathroom unless I was a customer. I explained to them that my mom would be inside briefly but once she came in the employee still refused to let me use the bathroom. Also she changed her reason to the bathroom is not for customers. We tried to explain to the supervisor Queenie but was still refused. Other customers thought this was odd behavior too. I’m not sure if it was due to the area or other class and racial differences but I definitely felt singled out because someone told us they have been allowed to use the bathroom...