Golden Crust Pizzeria — Restaurant in Philadelphia

So I ordered lunch today and they answered the telephone very upbeat and friendly so great customer service. However, I ordered a grilled chicken sandwich on rye bread. When it arrived I noticed the beginning of mold on my bread. A light green beginning to grow across the top of the crust. I called them back and I explained the situation and I was put on hold while she went to check the bread. She cane back to the phone and said don't touch it, don't eat it, there is mold on the bread. OK. I am not angry because it is immediately being fixed because she mentioned we will send you another sandwich now. I am still a happy customer. People make mistakes, they're corrected and life goes on. My new sandwich arrives. I say thank you, he says your welcome, he leaves the office and I open my sandwich. The cheese isn't melted (like it was on my molded sandwich), it's cold and parts of the bread were wet. Now I am a pissed customer. 10.00 I spent on this lunch and t\it was a joke. You will not have to worry about me ordering from here ever again. I didn't even bother calling back. I don't want another one of their sandwiches and at this point the only thing that would've made me happy is to return my funds. I doubt that will happen so I will discontinue giving my funds...

Ordered a sandwhich through grub hub two hoagies, one toasted the other non toasted. The toasted sandwhich was so hard. I called and the young lady stated they had issues toasting the bread. I ask for a replacement hoagie non-toasted.

I called back for an estimated delivery time a male with an accent started to raise his voice stating I changed my mind and he is removing my name from the database. He said I could never order from them again. I attempted to explain the quality was horrible and the bread was hard. He shouted there is nothing wrong with the bread here. He said he would deliver my sandwhich but no more and hung up.

I called back spoke to the young lady, she stated the issue was I changed my mind. Once again explained I never changed my mind the bread was hard and the quality was horrible. I told them to keep the replacement sandwhich , they said its on its way. The delivery driver took back the hard sandwhich and the replacement. I will never order from Golden Crust again. I paid more money to replace the hard hoagie. I filed a complaint with grub hub concerning my order. Horrible, Poor Quality and Unprofessional!!!. Save yourself from the horrible service!!!!

Thank you grub hub for speaking on my behalf to the establishment and...

Do yourself a favor and look elsewhere in Mt. Airy; The only thing saving this place from no stars is that the food is as decent as any other local pizzeria, but I must say VERY greasy. There service, however, is awful. Generally an order here will take some time, but they outdid themselves recently with a girl who put me on hold mid order (seemingly to laugh at a joke, based on her tone...) then proceeded to get my order wrong no matter how much I clarified it: I had ordered 2 veggie hoagies//she repeated back veggie pizza, I had ordered cheesesteaks with peppers, onions, and mushrooms// she repeated back a variety of 2 out of 3 various times and then snapped at me for trying to clarify and correct the order, at which point I said, you know, I'm only correcting you to help you get the order right, because you keep getting it WRONG.... we had a $50+ order and this rude employee couldn't have cared less. I ended up cancelling the order outright and won't ever think to phone this...