Ground Up Cafe and Coffee — Restaurant in Philadelphia

UPDATE: Stopped in with my mom today while in the neighborhood. Honey lavender latte was amazing. And so was the BEC sandwich as always. Really appreciate the kind response to my last review and wanted to update my rating because this place is overall amazing! Thanks again

I live in Jersey but have a friend who owns a business up the road from this cafe. So anytime I’m in the area I’m excited to come in for a coffee and breakfast sandwich. The first time I was blown away by this place, it’s very nice with great options. Yesterday I went in and ordered the oat milk strawberry matcha with a BEC sandwich. The matcha was brown and tasted as awful as it looked. It was very watery, not creamy like an oat milk chai should be. And I guess the brown was from them mixing a strawberry syrup with the matcha. Wasn’t good at all, and when I asked the girl who made it if it was made with oat milk she just replied “yea”. I regret not asking them to remake it or swap for something different. I visibly was not enjoying it. But I will say that this place has the best BEC sandwich I’ve ever had and...

I LOVE ground up! The owner, Jen, is so sweet and an incredibly hard worker. To see her make it through the COVID pandemic is more than wonderful. They are fast and their food and coffee is EXCELLENT. For breakfast I love the wraps, the hoagie with potatoes on it is fire and if you want something extra yummy and greasy you got to try the ham and egg croissant with an egg on it!!!! The pastries are great. They are what you think of when you get that type of pastry- I love the chocolate scone- especially heated up a bit. For lunch the chicken salad is maybe the best I’ve had. Also, I would bring in my dog, Winnie, and she’d always give a treat and a pet.

Please check out ground up- they are also excellent for ordering online for pickup or delivery. My wife orders on Grubhub and they are pretty quick and easy for delivery.

Just check it out. You won’t be...

Horrible customer service. I work nearby and visited this shop twice. Both times greeted by Elizabeth, who greets me with no smile, very dismissive. They gave me hard time bc I asked for extra sugar because you can not modify your drink. “We don’t add sugar, because it’s sweet enough already. So we just have you guys ask for it on the side” It’s my preference so it shouldn’t matter if I’m willing to pay. The second time I came will be the last, walked to be greeted by Elizabeth with a straight face, I asked for liquid sugar, she respond “what?” I repeated “May I have a little more extra sugar added?” Elizabeth handed me the bottle and walked away. Horrible service she’s lucky I didn’t return the energy. Never returning again. PLEASE THINK TWICE ABOUT VISITING THIS SHOP IF...