In & Out Pizza — Restaurant in Philadelphia

I have had good pizza and fries from this place before, so of course I thought of it when I was in a bind for late night dinner. I hadn’t eaten at all yesterday and was excited to have food delivered to me within the hour. Alas, my food never showed up. After an hour and a half, I called to ask where my food was or if the driver was lost (my apartment is hard to find). The employee told me that the shop was busy and the driver was just running late. She treated me and my girlfriend poorly and rudely hung up the phone. We called again 2.5 hours after placing the order when the food still wasn’t here. She said that the driver had come, but didn’t deliver my food directly to me because “it’s not our policy to knock. He called, but nobody answered, so he came back.” First off, WHY ARE YOU NOT KNOCKING? How am I supposed to know you’re at my door if you don’t knock? I’m not in charge of my gf’s phone, so I don’t always hear it ring or see the screen light up, but I was right next to the door with the window open and didn’t hear or see a damn thing. Second, my food had been in a warmer for at least 40 minutes because the business was busy, then in this dude’s car for the rest of the time. Even if I had answered the door, the food would have been stale (I’ve worked at a pizza shop before and I’m not stupid. I know how this works). I’ve never been more upset with a restaurant. I’m glad I didn’t pay with card because the sassy, rude employee on the phone didn’t even offer me a second delivery. Clearly, you don’t want my business. I was going to tip nicely, too, because I’m not a horrible person. Now you won’t get my business again unless I am guaranteed AT LEAST decent service. Why would I waste my time and money at an establishment that doesn’t respect its customers? For the record, I don’t normally complain about anything, but this really upset me and I went to bed without dinner because other places were closed. Please, for the sake of your other customers, retrain your employees or fix whatever went wrong last night. This...

Ok so this is a first for me because I try not to hurt a business when I’m wronged, but in this case F it!! I no longer live in the city, so I’m about 35 min out of the city where there is no good place’s to order from so in& out was always my go to. After the last time I ordered they forgot to put my cheese fries in the bag and we didn’t notice until we was home, and being hungry and tired we didn’t go back. I called and let them know and was told I get a credit next time I order... fast forward to today( NEW YEAR’S DAY 2021!!) we ordered and our order is usually about a 40-50.00 order every time! We get all the way home and my 2 cheese burgers for my sons is not in the bag😡mind you when I ordered I let the young lady know about my previous experience and was very thorough with placing the order and making sure it was correct, however when I called to let them know I was told”we did put your burgers in the bag” Like what??!! I said no you did not and was placed on hold ( she just put the phone down) and I can hear them talking as if I’m scheming about some burgers! Mind you I didn’t even ask for the credit or money that’s already owed to me from the last time. So I asked them to make a whole new order and we would come get it because the French fries I ordered wasn’t even cooked all the way and my husband didn’t wanna eat cold food or have to heat it in the microwave. I thought it was only fair because now we have to wait a whole other hour to eat. So after I kept being put on hold the owner finally got on and said” well I can give you credit for 2 burgers” I’m like sir so what is my sons supposed to eat? He said idk order something from where you live at. 🙄 of course now I’m livid because if that was the case we wouldn’t drive a hour there and back just for some fast food!! Credit don’t mean nothing to me!! It’s your customer service and how you right your wrong that matters to me. I was a loyal customer up until...

I wish I had taken a pic, but I ate my food so fast I didn’t get a chance to take one. It’s not too many places that I give a good review, or even when I mean to I forget. I was looking for a good place to get a chicken cheesesteak, without having to endure a long wait, and hoping for one that did not taste like it came from the corner store. I was already out in this area and chose In & Out on a whim. After looking at the menu, I decided my search was over and confirmed I would order here because the prices were fair, but mainly because they do not serve pork products, which was the biggest win for me. Now, let’s talk about this chicken cheesesteak! The roll was fresh! The cheesesteak was loaded with meat. Loaded! Stuffed! I could barely eat half. I had to save the other half and my cheesy fries for dinner the next day (I had a platter. I got it on Tuesday, finished eating it Wednesday, and it was so good I forgot to take the pic both times, but now it’s 3:57 am in the morning on Thursday and it was weighing on my mind and heart to write this review). That’s all, that’s the review, as you see I can keep going but I’ll end there. Oh, but wait, AND the chicken was real chicken, tasted fresh, not the minute steak frozen sheet stuff. I don’t like that. That’s why I didn’t want the corner store tasting chicken cheesesteak. Ok, now I’m done. Get the chicken...