John's New Pizza & Restaurant — Restaurant in Philadelphia

Been a loyal and returning customer for almost 10 years. I never order from anywhere else. Tonight, I ordered 12 wings, a large pizza and mozzarella sticks. I did not get what I paid for. I called John's and kindly explained that the sauce my wings came in, were not mild buffalo. They were not hot, mostly all drums, had soggy fries in the sauce, where the wings were and only 11 wings were in the box. She told me that's what I ordered. I told her I have been ordering there for a long time and had these wings before but tonight, this was not them. She tells me, she will give me 5 wings, to pick up! I was appalled! I told her I would like a whole new order, but for a future day, hence because we are busy watching the game and I've already eaten. Not only, did I initially not want my money back, want to make a scene or write this but I was given a hard time, from the first words of my call, saying I had a problem with an order. She was saying no I can't help you, only send you 5 wings, for tonight. I tell her that I don't want anymore food tonight. I ask to speak to the manager or owner, and she doesn't put him on, so he's in the background, telling her to tell me nonsense and this point I'm upset now, so I told her, he doesn't have the balls to talk to a customer. He finally gets on the phone and I explain again the same story, he says we can make a new order or give me a future credit! I tell him that's all I want, please. I explain how I've been a customer for a long time, and frequently order from there. He then tells me to bring back the wings! Like are you serious? Then I get upset because I said are you kidding me? I will not do that! I tell him I will take a picture and send it to him and he said no, I want to give it to my chef! I said okay, I'm done. You're gonna lose a good and loyal customer for this nonsense? I was so appalled at the fact, that it took so much to get him on the phone and then he wants to inconvenience me, and for me to bring the wings back! Like I'm at home, recovering from back surgery and that's why I sent someone to pick up my order and he took it this far? For what? Could I have taken the wings back, no! Even if I could, I just felt so stupid and belittled at the fact, he was calling me a liar and wanted the food back. I was inconvenienced enough. Because now, I'm filing a grievance with my bank, contacting the BBB and writing this review and I warned of so this. So I hope it was worth it. Finally, I clearly see, that customer service is not something they deal with well and professionally, (thank GOD I never had a problem with my food order before) and I will go elsewhere; as I was loyal but there food was always...

I ordered from here at least 20+ times. I selected “Broccoli Pizza” under white gourmet pizza through grub hub. Everytime it came correct until tonight. We received a regular pizza(red sauce) with broccoli. I called asking them to send the right pizza thinking it was just a mistake. The girl on the phone said hold on, I could hear her in the back ground saying “it says nothing on the slip about white pizza it just says broccoli pizza”. Some guy got on the phone and was arguing the point with me. He asked for my phone number (I didn’t know why) and he texted a picture of the order. I feel that was unprofessional considering I didn’t know why he asked for my number. It said “Broccoli Pizza” I let him know in the description it says white pizza. He was very rude and said he’ll send out a new one and we will send the old one back… never heard of that before. To top it all off there’s no regular broccoli pizza on there menu…. There’s not even an option to add it to a regular pizza on Grubhub. This was an understandable mistake on their end but quickly turned into what I feel like them telling me it was my fault. The staff should know their menu instead of their customers having to explain the only listed broccoli pizza is...

I have ordered basically every other night from here for a year and tonight i ordered egg salad club with bacon again and first it came NO BACON then they bring me another one and it hardly had bacon on it i called them and they want to tell me when i order from there next time to order extra bacon i got this before and it had a nice amount of bacon on it once i heard that i flipped if this would except pictures i would so have it all over this review but there is always faceboom NEVER AGAIN LOST MY BUSINESS I bet you wont say anything to my post Since i cant respond to your response ill do it this way you might gave apologized yes but as for you saying that you sent ne out another for free well thats what you are expected to do and you know how many times i ordered from your placed the last egg salad club i got was tiasted on rye 2 or 3 nights ago and it had loads of bacon and you told your girl to tell me to ask for extra bacon next time i have pictures two sections had no bacon on the sandwich and have to wait to get a third one is unheard of i made my point on...