McCormick & Schmick's Seafood & Steaks — Restaurant in Philadelphia

This place, despite being in the heart of center city where one would expect top notch food and service, was a complete disappointment for our Thanksgiving dinner. If I could give no stars, I absolutely would. To start, we ordered an assortment of oysters, some of which were barely the size of a quarter, but came with no small fork to loosen them with, which is customary in fine dining establishments, one of which M & S claims to be. When we asked our server, Gwen, about this, she told us people just usually use their regular utensils. Ma’am what? Oh okay. At this point, I would have to agree with a previous reviewer, Mr. Snoots, who said it was like being at a glorified Red Lobster because things just went from bad to worse without the comfort of warm cheddar biscuits. My cherry Moscow mule was so watered down, like at most chain restaurants, but for $13 I expected to actually taste the vodka. Gwen said “of course “ when I asked for an extra splash of Tito’s, but later came back to inform me that the “manager said the drinks are pre measured.” Nothing more. So, we sent it back. My butternut squash soup appetizer tasted like “would you like some squash with your cream?” There was no distinct squash flavor and it lacked seasoning so I added salt at the table. Next, we decided to drown our underwhelming oyster experience in some fried calamari that never arrived because Gwen, bless her heart, forgot all about it and simply brought out the entrees. The bone in angus rib-eye my husband ordered was by far the best thing on our table. He ordered it medium rare, I believe, which was a good choice. His $6 lobster mashed potatoes , however, were just regular bland mashed potatoes with 3 lobster bits on top. I’ve had better mashed potatoes at Golden Corral. The a la carte spinach was disgusting. It was wilted, sour and looked like it came from a frozen bag. After we sent it back, Gwen sheepishly tried to replace the spinach with “the freshest one” she could find, but we were not interested . This also tells me that somebody recognized the sad quality of vegetable they tried to pass off on us initially. Horrible. Poor Gwen had already told us that she was new to the restaurant (there’s a “We’re hiring. Apply online.”sign at the front desk) but this whole evening just underscored her inexperience and the lack of customer service and support from management. We had to continually ask her to clear our dirty dishes. I didn’t see her forgetting to do so at any of the 3 other tables she served nearby. She did not check on us nearly as frequently and we had to constantly flag her down. My meal was nothing special, sort of like something from a hospital cafeteria. The gravy was the best thing on the turkey. The sides: green beans, corn bread stuffing and apple squash mash were basic, just not worth $32. My mashed potatoes were bland and lumpy (which I wouldn’t have minded had they tasted like anything to begin with). But I was so hungry by then and where were we going to go at 7pm on Thanksgiving day at the last minute? We couldn’t wait to get out of there so when the check came, we were all set until we saw the $13 drink we sent back still on the bill. When my husband went to the manager on duty at the hostess desk (possibly Jennifer Bucci according to other reviews?), she asked him what was wrong with the drink as if hearing it for the first time. So he went over it again. She never apologized for the inconvenience or misunderstanding. She simply proceeded to hand him a new check while he held the billfold in his other hand. Her attitude was completely unprofessional as she went from cavalier to aggravated and then snatched the bill from his hand and proceeded to add it to the billfold as she should have done in the first place. Needless to say, we will not be giving M&S any more of our hard earned money on any day in the future, let alone a holiday. This restaurant is less than mediocre and management should be ashamed of themselves. It’s an utter disgrace to even mention this business in the fine...

Horrible service! Lacks quality management. My co-workers and I went to this restaurant for our unit luncheon and had the worst dining experience ever! First, we waited 45 minutes to get bread and then another 1/2 hour for our meal. Keep in mind that we only had 2 hours set aside for the luncheon and then we had to return to work. Next, the two waiters that were assigned to our table were rude and non- accommodating. Neither waiter asked us if we needed anything or asked if everything was alright. A few of my co-workers needed some reasonable accommodations (e.g. water, extra napkins, extra sauce etc.) but it fell on deaf ears. Needless to say, not only was the service subpar but so was the food. When it was time for dessert, they brought them out on a large tray and left them sitting on another table. The waiter eventually came out and starting putting them in to go containers. A few of us took over this task because of the rudeness of the waiter (he was just throwing the desserts in the boxes). This was the last straw so my supervisor asked to speak with the manager. She came out and was very rude and non- accommodating. She did not listen to our complaints at all; she offered no apologies but only defended the rudeness and unprofessional acts of her employees. As a matter of fact, when one of three waiters walked by as we were trying to explain what happened, he called us jerks and a** holes. Is that anyway to speak to customers???? Keep in mind that this was allowed (by the manager who did nothing to reprimand her employees). The police were called because the manager called them and said that my supervisor refused to pay. Not true! My supervisor wanted the manager to offer accommodations for such a horrible dining experience. She wanted her to do her job! So, why were the police called? Could it have been because our team was predominantly African American? My supervisor did get upset and she actually became irate because she couldn't believe the ignorance and lack of professionalism that was being displayed by the staff and management. Then, they sent the head chef (who was African American) to come out and speak to us. We explained what happened and he agreed that we were ill treated but the manager still refused to do anything about it. In spite of this, she did pay the $2,000 bill (she had no intentions of not paying) and then talked to the police officer. Know one was arrested, shot or tazed... thank God! Oh! Did I mention that our food which took over an hour was already preordered? My supervisor submitted each order by email a day in advance which was requested by the establishment. So, why did we have to wait for our food? Why were we not reasonably accommodated? It should have been ready upon our arrival or not long after. I have dined at many establishments and this is by far, the worst! There is no excuse! You do not treat customers, especially customers paying a bill for $2,000 like that. If the manager would have managed her staff and held them accountable, I believe that our dining experience could have improved. Needless to say, I ( personally) will never willingly return to this seemingly racist and pathetic establishment and I will continue to share my...

I haven't been to Mccormick & Schmick's since before the pandemic and I decided to meet my friends here for restaurant week since we enjoyed this place previously, however this visit was disappointing.

My starter was the Crispy Coconut Shrimp with orange horseradish marmalade (this was the only dish that was actually good and cooked correctly).

My entrée was Bourbon Glazed Salmon with mashed potatoes and sautéed spinach. I've never had salmon that looked to be flattened like a chicken cutlet and it was overcooked and dry. This piece of fish was too small to be overcooked, how did the chef allow this to happen? One of my friends had the same exact order as mine and hers was also the same way.

My other friend had the Mussels, C.A.B. Top Sirloin with an extra side of Brussel sprouts....her Brussel sprouts came out plain and had to be sent back to be fixed correctly and her steak was not at all what she asked for.

For all of us the appetizers/sides were the best part of everything we had. The biggest disappointment was the dessert....it was supposed to be a Heath Bar Brownie, but looked and tasted more like gingerbread mixed with pumpkin. Other surrounding tables were served what actually looked to be real brownies unlike the dry looking cake we received.

Our waitress, Maritza, was not very attentive at all. Since it was the end of the night we finally asked to speak with the chef. We thought we would be able to since it was late, the doors were already locked and the people inside were finishing up their dinner. It was awhile later and our waitress never came back to us. We flagged her down asking is the chef coming out and were told that she was busy and just took off the price of ONLY one of my friends dessert even though we all complained about the same thing. We didn't ask for anything to be deducted and we never thought that was a thing for a fixed price menu. We were never asked if we wanted to switch for another dessert or anything. How you do that for only one person and not for the other two?

The host was actually more attentive and friendly and even came to check on us at our table. She even said we should've been offered something else and apologized for what we were given. Regardless of the mediocre service from our waitress, we still each gave a 20% tip....I wish I would've gave less and the rest to the host.

I know that the host and the bartender were actually new and only there for about a week, so maybe the chefs were also new because the quality of food is not at all the same anymore. Everyone suffered from the pandemic and we don't mind paying more money for really good food, not for this subpar service. I don't have a desire to come back here anymore unless I find out everything has improved.

Also if you're looking for the closest parking, The Wanamaker garage is right around the corner. Purchase parking off of a parking app instead to save over...