Crystal Tea Room — Attraction in Philadelphia

Location is great right near City Hall, but also very hectic because of that.

The security guards here are some of the most inept people I have every met in my life. They give you are a hard time, do not know what is going on, are sometimes just are not friendly at all. They make you think they are doing you a favor by having an event here. At times they are condescending and down right abusive (calling us idiots). How unprofessional !!!

The food was really not bad here. Appetizers were well put together for the most part. Dinner was good also. Short ribs were flavorful and tender. Chilean Sea Bass is tender and mild (cooked well).

We just had too many issues to recommend this place for an event. The amount paid did not justify the level of service at all. I have had better service at Chic-fila. Some of the people that work here probably would not get hired there either due to their demeanor and ineptitude.

A sample of things that occurred is items being stolen out of the parking deck. There was also some concerns that the catering company might have stolen a layer of the wedding cake and flowers, instead of giving them to the guests as requested.

Lastly, the owner is not an easy person to work. His honesty is brought into question and he can be condescending. Emily, the organizer, did not show up on the day of the wedding with no one to direct people in her place. She was not easy to work with either.

Overall, I would not recommend this place and would suggest finding someone else in Philadelphia to host your event if you are interested in the city. The food earned it...

My husband and I were married at this stunning venue on June 30th 2018, and everything was flawless start to finish. We booked the Crystal Tea Room after our engagement 1.5 years before the actual wedding because we knew that this was our venue and wanted to secure the date we had dreamed of. When we toured venues we fell in love with the classic feel of the ballroom with its stunning chandeliers, oak paneling, pristine bridal suite, and pub room. This in contrast with the atrium (where the cocktail hour is held) with its outdoor feel and views of the starry night sky gave us the perfect combination of and outdoor feel with a classic ballroom wedding. To make it even better the already perfect venue did a full furniture update in the pub room and bridal suite making the venue absolutely breathtaking. All of this coupled with the outstanding service we received from start to finish from Michelle, of Finley Catering; Miguel, the manager of the ballroom; and Devin, our personal day of server; made this night truly our perfect wedding night. We STILL a month later have friends and family raving about how amazing and abundant the food from Finley Catering was. This was our perfect night and it would not have been if not for everyone with Finley and the Crystal Tea Room. I wish there was a 6 star rating to give because this team deserves nothing less than a 6...

The Finley Catering team went above and beyond for me and my husband's wedding from the very beginning all the way to the end. The level of professionalism, hospitality, and kindness is unmatched. The staff are attentive and show they care which made this experience more than booking a space.

Food had both quality and quantity. Our guests raved about how amazing the food was, especially cocktail hour. In terms of the venue itself, photos can barely begin to capture how you feel when you enter the spaces. There are three distinct areas: the ballroom, the atrium, and the parlor. The ballroom is one floor yet has high ceilings with a vast grand ballroom vibe. The atrium is a beautiful modern space that lets in natural light and perfectly contrasts the ballroom's classic style. The parlor/dessert room has the same classic style as the ballroom, yet features a dimmer intimate atmosphere.

Specifically, I want to shout out Brooke and Miguel for treating me like family instead of just another client. I asked them a MILLION questions leading up to the wedding. They were always so thorough and patient with each answer.

It's clear that they know what they're doing and they enjoy what they do. You would not regret booking your wedding at Crystal Tea Room or any other venue associated with...