I have been to this restaurant numerous times on my visits to Rivers Casino. The foods that I have tried are pretty good, but I have decided not to return because of poor customer service provided by one of their managers (Calvin). I took my friend (a Vegan) from out of town there on 6/17/23. The selections for Vegans are extremely limited; however he ordered a vegetable dish, which included large pieces of garlic. At the very end of his meal as he was about to consume the last two pieces of garlic, he realized that one was a piece of bone. A couple suggested that we let the server know. He called Calvin over who claimed that since my guest had finished his meal, there was nothing he could do. He even implied that the bone might have come from my plate, even though I wasn't eating anything with bones. Calvin walked away without offering an apology. The couple next to us said they would never eat there again and left. I called Calvin over and let him know that we did not appreciate the unprofessional way he handled the situation and that I would be writing a review. I paid my check in full and didn't mind, but I think an apology...
Read moreMy wife and I were in the casino today and then decided to get something to eat for dinner. We walked over to the Chinese noodle restaurant and found the exterior menu board to be inoperable. We went inside the restaurant and we were given a menu by one of the servers. At this time a man named Calvin approached us and rudely told us that if we were not going to sit at a table, we needed to leave. He said the menu board was an IT problem, not his. We have never been treated so poorly and I wanted you to know what happened. We left the casino pretty upset with no dinner. Someone should speak to Calvin and advise him how to treat customers with a bit more respect!!!...
Read moreSo i love coming here to eat, except this last visit i had the waiter come over take my order, then never came back with my food. I waited for 30 minutes, as one server came over and asked me did i want to order. I explained that the gentleman took my order already(which never was submitted). I understand that places get busy but you should up your staff at this point. It was just piss poor service. Won’t be back...
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