Phở & Café Saigon — Restaurant in Philadelphia

Honestly so disappointed. My partner and I order/eat here at least 3-5 times a month. We always order 2 grilled chicken with broken rice and extra pickled veggies, this time around we ordered pick up and got grilled chicken with vermicelli and a salad with peanuts no extra pickled veggies. We called after getting home with our order and was told they ran out of rice for the night a subbed for this dish but I’m allergic to peanuts and we didnt order this dish, they didn’t bother to call and ask before giving another dish. Usually when we pick up the bag is tied and I never would guessed something like this would happen.

During the call They refused a refund unless we brought the food back, we drove 20min to pick up @8;50 and the close at 9. And they accused us of lying to get free food and they for security they would only send us $10.

Honestly want to cry cause not only am I hungry, I’m allergic to peanuts horribly and I’m out of 40. They ended up Venmo us 18 but the accusation and service in the case has completely turned me off from eatting here again. As someone who frequently eats here I’m shocked to be cared for in this way, just a number to...

Ordered 2 orders of the broken rice with chicken. Have patronized this place regularly over the years. They ended up giving us 2 orders of the vermicelli noodles, a dish with peanuts, without notifying us because they ran out of rice. I picked up my order and drove 20 mins back home. When I got home I noticed their mistake. My partner is allergic to peanuts, so the food is virtually inedible. I called them and asked for a refund, as they made no attempt to contact us to tell us that they were out of the dish we ordered and that they substituted it with something else without our knowledge. They offered a refund of 10 dollars on a 38 dollar check and accused us of lying about not being able to eat the food to get free food, and that they wouldn’t give us a refund unless they had the food in hand. This restaurant is exploitive in that they will provide deceptive service to make money, and accuse their customers of being deceptive when they are held accountable. They could have called us back to inform us that they were out of what we ordered but instead they lied to get money out of their customers anyway. I am out of almost 40 dollars...

This is my local pho place however I stopped going completely. The reason is I had a bad experience with no refund or replacement of my items. I ordered beef pho. And my partner had chicken pho. I also ordered a smoothie that lacked flavor. When my pho came out it was hot but after my first bite i saw that it was a fly in my food. I told the waiter and he took the pho back. I also asked if there was something he could do with my smoothie since it was a flavorless dragon fruit smoothie. He took my smoothie back and added more mango. When i tell you this smoothie was like a melted milkshake i cannot make this up. I was so disappointed and asked can i just have a tea instead. They guy told me i can but i still have to pay for the melted smoothie that he never added more ice too. So not only did my food have a fly in it you telling me you can't replace this $7 smoothie with a free juice? That is not good customer service and as a result i will never be back. If that is how you treat a regular over $7 i don't want to have my black dollar support that kind of business. I paid for my food and partners...