Royal Passage — Restaurant in Philadelphia

Restaurant : open Fridays,Saturday, and Sundays. The atmosphere is classy, chic and modern. Beautiful interior and design. This Restaurants style is so appealing and envied it has been Copied and duplicated by many other restaurants in the area. 2)Food : Diverse, European, Exotic and French dishes. Experienced CHEF who is well renowned in the food industry and has featured in magazines and published in TOP CHEF books. Platters are based on what is ordered or requested also depending on what ones pocket/purse can afford or a party wants and can afford. One can not expect Champagne with beer money. 3)Entertainment: LIVE MUSIC !!! Yes !!! LIVE !!! MUSIC!!! nothing is fake there. When it comes to the entertainment ALL Singers are singing LIVE. There will be Accompaniment with backing tracks and at times instruments 🎸🥁. As with anything done right there ON THE SPOT expect technical Difficulties and wardrobe malfunctions (dancers/singers) sound (mic/speakers) and video projections as humans are not machines and machines as well malfunction. Expect the Sound to be LOUD for this is not your Home or private Den. It is a Restaurant/Club. Music will be played LOUD enough so that every person from the front of the hall to the rear can hear. 4)Service : This Venue is intended to be a place to enjoy your family and friends on your special Celebration be whatever it may be Birthday, Anniversary, Reunion and etc. A place where you can sit and talk, dance and have a good time with love ones. Food is served according to appointed time of designated arrival at restaurant. if you come earlier or later than expected, do not expect your platters to be served Expediently for Royal Passage Restaurant is not a fast food restaurant (McDonald’s). The Waiters and Servers are HUMANS and CAN NOT grow octopus arms. Yes you may have “Party “ a little more than you should have and need that cup of coffee but the customer who the waiter/server is tending to also needs service. Be considerate and have patience. P.S: Consider closing the restaurant out for your own exclusive party if you wish to have things arranged specifically the way you...

We’ve celebrated a few events in the past here and everything was really good so I was so excited to celebrate our daughter’s very special event here. We’ve changed a date and had to reduce amount of guests at the very last minute which was handled by management very well and I am really grateful for that. However I am very disappointed with the overall experience that day. First I informed the management that we had a little baby with us so we would be leaving at 9 pm before the loud music starts also when we arrived at the restaurant I informed the staff about that too. I asked for the cake to be brought to the table at 8:30, reminded them at 8 pm, at 8:40 the cake was still not brought to the table so I asked about it once again. At 8:55 the cake was still nowhere to be seen, I expressed my disappointment to our waitress and asked for the cake to just be cut and placed in containers and given to our guests to take home as me and my daughter were leaving and there was no pint to bringing the cake. So they brought that cake at 9:20pm and tried to congratulate a wrong baby at the table which looked ridiculous. In addition the main dishes were brought at 9pm when our guests were getting ready to leave and me and my daughter had left already and the desserts were not even served so we had to ask to have them packed in containers to give to our guests. Incredibly disappointed that such a special...

My friend gave a $200 deposit in cash, for a party, two weeks in advance. She NEVER received a receipt for the $200 deposit , the staff never gave her a banquet menu and the person, who took the deposit , had not introduced himself. The refund policy was never discussed We had to cancel the event 10 days in advance. We were told , that the deposit was not refundable and the restaurant has never returned any deposits in 12 years. My friend contacted the restaurant, to ask for a refund and was met with rude, deplorable and unprofessional conversation from a member of the restaurant staff. The owner of the establishment, indicated , that he was present during the above mentioned conversation .It is hard to believe , that the owner of the establishment , would let someone else rectify the issue and not intervene, to settle the dispute on a professional level. The issue is not in the $200 deposit , but in the complete disrespect and unacceptable behavior towards existing and prospective customers. This is a sure way, not to sustain or increase the profitability of...