Cinnabon — Restaurant in Phoenix

Using the Cinnabon app, I ordered Cinnabons for delivery the day before Thanksgiving (11/23) for a fun breakfast on Thanksgiving. The order was $47 after tip. It didn’t send me tracking information, but did send me texts saying my order was leaving the store, about to arrive, etc.

After receiving a text saying the order was about to arrive, and a notification on the app that my ordered was complete, I went to grab my order, but it wasn’t there. After checking my ring, it never arrived.

I tried to contact support on the app but it said if I had an issue with my order, I must call the store. So I called the store and spoke to the manager. Basically he told me that delivery drivers keep stealing orders and it’s hurting all businesses but that there was nothing he could do. He said he wouldn’t refund my order but that he was deeply sorry. I am confused as to how this is hurting his business if he doesn’t have to refund me.

After begging for my money back, he promised to call me before the night ended because they were very busy and said “I promise I will make this right and you will have your Cinnabons for Thanksgiving”. Not only did he never call, but I didn’t have Cinnabons on Thanksgiving and I’m still out $47.

I filled for fraud on my bank account under “paid for services/merchandise that I never received”.

Do not order delivery from...

Christmas Eve I ordered 4 boxes of Cinnabon from the Cinnabon website and had them delivered. Total came out to $110. They used DoorDash to deliver them. When the driver arrived, he only had half my order. He claimed they only gave him half my order. I called the store and they claim door dash took the whole order. After calling DoorDash and Cinnabon directly. They keep pointing the finger at each other, and both fail to accept responsibility and refuse to issue a refund. I spoke with the manager at the desert sky location and she stated they have a big problem with their orders continuing to be stolen. I still have no resolution. DO NOT! Order online, SAVE THE HEADACHE...

Two years in phoenix arizona and i've never been to a cinnabon But my husband is a trucker and gets them from the truck Stop every now and then to surprise me 'cause they're my favorite. But today I happen to drive right by one. Not even realizing it was there so I stopped. Got 2 cinnamon rolls got all the way home. Which is a little bit of a drive, just a fine out. My cinnamon buns are burnt. Like not edible burnt. Couldn't even chop off the top with the frosting. And get the kids to eat that, really bummed out. Tried to call but no...