Dairy Queen Grill & Chill — Restaurant in Phoenix

I went to this DQ as I have gone many times before at this location, but this time I took the light rail with my niece and nephew. When I arrived there was a sign on the door that lobby was closed due to staff shortages but that you could order with DQ APP and if you needed help, To please knock.

I downloaded app, placed an order and when I went to pay I got an error message stating that this location did not accept credit cards. So I followed instructions and I knocked, about 5 or six people inside with headsets so I assumed they couldn’t hear me. I knocked a little harder, 3 of them turned around and one young girl signaled what I assumed was, “give me a moment”.

I gave them 10 minutes knocked again and was ignored. Therefore, I decided to go around to the drive thru window, asking the driver if he would give me a moment so I could do it safely. When I get to the window the young man’s reaction was “bro what are you doing?!?!” In a condescending tone.

I let them know my situation and what I had experienced, all of them stared at me with no response or an attempt to make things right.

So if you go, make sure you drive.

I’m no saying I won’t go back, management should be aware of the APP issue and train their kids a...

I don't know if the employees at this location aren't trained or just incompetent.

I went to this location on 11/09/2023 and ordered a medium drink and a medium fry. I used my points to pay for the fries but was charged $2.50 plus tax for the soda. I later found out that a medium drink is $2.19 plus tax.

I went back to this location on 11/11/2023 only to find out the lobby was closed due to employee shortages.

They had a delivery driver there and he asked them if they could help me, the manager looked at me and said, "no" even though I'm disabled in a wheelchair.

Eventually the lobby did open up after 5 pm and I first wanted to resolve my overcharge from the other day.

The manager first tried telling me that I still have to pay tax on free items and then I ordered wrong, trying to put the blame on me for their mistake.

Eventually he did pay me back the difference, I believe it was $.35 or so but by that time I was really frustrated.

I seriously doubt that I'll be going back to that...

Arrived at this location this Sunday evening around 7pm and simply wanted a LARGE strawberry sundae with extra strawberries and (2) blizzards. The drive-thru female was unwelcoming, rude, and rushing as if there were a line of cars behind me in line, in actuality there were only 2 cars total in line 🤨. Once I pulled around, I visually identified the rude, heavy-set hispanic female employee who took my order and it was obvious she did not want to be at work and let alone make my order🙄. Hoping the heavy make-up wearing, Hispanic female at the drive-thru window was any better, that was a fail as she handed out what was suppose to be a large strawberry sundae, but was more like a small/medium (see picture). When asked if this was a Large, her response was "Yeah"...I said excuse me and she repeated "Yeah" which told me everything I needed to know in that this location not only has poor customer service training, but even more concerning is the lack of respect or regard for...