Hava Java — Restaurant in Phoenix

I’ve been to this place numerous times and have had a great experience and the coffee has always been perfect, until today. I ordered 2 iced vanilla lattes with oatmilk and light vanilla syrup. When I got them they were way too sweet and super grainy. I waited in line and asked the barista if she could remake it, I tried to explain to her what was wrong with it but she grabbed the drinks from me and started talking to the next person in line while I was mid sentence, she didn’t say a word to me or even apologize. I understand mistakes happen but she was rude and the remake coffee we got was just as sweet and more grainy, probably because she didn’t bother to listen to what was wrong with it in the first place. Ended up spending almost $15 on coffee that we threw away. I understand that they are human and mistakes are going to happen especially when it’s busy, but after how we were treated today I...

HAVA JAVA is my happy place!! When I first moved to the area I tried every single coffee joint around and I landed on Hava Java because I liked their coffee the best. GOOD CALL because little did I know that the people who work here are outstanding humans who care and that's what keeps me loyal. Macy, one of the baristas, has my quad decaf Americano ready before I even get to the front of the line. We laugh and it feels like family. Depending on the time of day it's a lively atmosphere outside and I'm on a first name basis with some of the locals who are regulars. Most of the barista's know the regulars by name and what coffee they like. Even when it's a long line it goes really fast because they do not mess around. It's just a really good feeling, unpretentious cafe. I bring my daughter for our coffee date on the weekends and she has either smoothie or a decaf tea....

To be very honest - one of the most disappointing cups of coffee I’ve ever had. Tried their ‘gourmet’ drip and I’m not entirely sure it was actually coffee. Definitely do not recommend it.

9 month later follow-up as I see a response from Hava Java- If you're assuming I accidentally filled coffee with something from the hand sink - that may say more about your coffee than you think. The inherent issue with your product is that it was nearly $10 for two cups of 'coffee' which puts you into the 3rd Wave realm, but your beverage did not remotely come off with any hint of nuance, taste, or understanding of what it takes to get the most out of coffee. It's been a while, but I believe it was a single origin, and what it lacked in acidity, it more than lacked in general tasting notes.

But if you can make $10 on two mediocre cups of coffee, I commend you for...