Slices — Restaurant in Phoenix

Firstly, my eight-year-old absolutely loves this place. Me, not so much. It's usually always super chaotic and very tight space. I wouldn't normally post a review and share negative experiences, but I couldn't help at this time. I've honestly had a bad experience with customer service every time I've gone in, but I usually always chalk it up to them being overly busy and overwhelmed. My family owns a restaurant, so I know how it gets. however, this time it was pretty obvious that it's more them than just feeling overwhelmed. I am visually impaired with a guide dog, and every time I go in to order, it is clear through their actions and the way they speak to me that I am an inconvenience to them. I am not expecting anything crazy here, just some assistance on finding where to slide my card or where to pick up my pizza. Today, I simply asked which plate had the two pepperoni pizzas and I got a snarky reply of "It's right there. "Obviously, this is not useful directions for a blind person, so I nicely explained that I was blind and she was going to have to be more specific. she side, and handed me my pizza with another "Right here!"I then explained to her that I had not received a cup with my meal, and she says "OK I'll get you a cup. It's right here." Assuming she's handing me my cup, I put out my hand to receive it. She very rudely, and in a very patronizing way, says "he has your cup. He will fill it for you. "By this, she meant my eight-year-old who was standing next to me. i'm used to people talking to me in a patronizing tone, but this was extremely excessive. I bring all this up because it's happened every single time I have gone into this place, and it's extremely frustrating. I always leave feeling small and as if I don't have a right to be there. I think I'll find pizza somewhere else next time, much to the disappointment of my...

We've always gone here for over a decade, and I've never really thought to give a review until I had a bad experience. We love this place. The food never disappoints. However, we had a new person taking our order, a younger teenager and a new person at the cash register. The younger generation just doesn't have it when it comes to guest services. There used to be a taller guy who has worked there for a while that was always a 10 out of 10. Hopefully he's still there, just off for the day. We ordered our 2x 2 pizza slice special as usual with the cannoli that I asked for twice in the initial order. Apparently it wasn't rung up and when I was asking where it was at, instead of explaining to me nicely what happened, the introverted new girl with glasses wanted to argue with me about whether I asked for it or not and then proceeded to talk down to me and treat me like I was a problem. We will be returning because we enjoy the food and the deals but sometimes people need to be checked if you know what I mean. I don't know if she has a mental disorder or if she was just overwhelmed with anxiety because of how busy it was, but she isn't right for that spot if that's the case. I hope this helps and I hope slices keeps prospering otherwise....

first time at desert ridge at night (supposed to be a drinking late night atmosphere and also a saturday night) so ofc a pizza place sounds great. stopped in at 9:30 to order togo (they close at 10:00) as i’m waiting manager comes out starts yelling at lobby saying ppl gotta leave. like i get it i’ve worked in the industry but bruh… you work at a place— called “SLICES” wait till 9:50 THE EARLIEST to call that shit out. we gonna finish our slices well before you close, don’t sweat. typing this review form the outside mall tables while i eat and seeing people walking in to order rn.. can’t imagine the customer service they’re receiving 🤣 food still slapped for me though and desert ridge is a cool atmosphere. but workers gotta chill.. you working a closing shift on a saturday and are about to get off at 10:30 (the latest)… be grateful u still got more hours to chill on a saturday after you get off. imma still come back but tryna give a heads up to the peeps who take rude customer service personally… if that’s you… they about to ruin your...