Spinato's Pizzeria and Family Kitchen

Extremely disappointed in our visit to Spinatos tonight. We drove in from San Tan Valley to enjoy some pizza and we couldn’t be more disappointed. Our first pizza was made completely incorrect, which we could understand. Mistakes happen, no big deal. They took the pizza back and brought us one made with the correct ingredients but brought it out in a to go box and set the check on the table? Ok, we had our little kids with us and maybe they thought we wanted to leave, but the problem was that we hadn’t actually eaten anything but an appetizer shared between 4 people. So we start divvying out pizza from the box and to our extreme disappointment, the center of the pizza was not done. Very doughy, not raw, but definitely not done. (I have been eating at spinatos for 10+ years and even tried like hell to have our wedding catered by them but we were getting married too far away from the closest store) This used to be our favorite pizza but it seems that too many changes have been made. The sauce tasted the same but everything else seemed different. I was going to just leave it alone, and chalk it up to the “new hires in the kitchen” that we were told about, but I was a little irritated by the response from the kitchen manager. Having our waitress come out and tell us that the pizza is cooked for 7 minutes every time and if we didn’t like that we could order it well done, just seemed a little stand off-ish. If he had just looked at the bottom of the pizza, maybe touched the dough a little, he would have realized that something wasn’t right. Again, we have been eating Spinatos for a long time and never had a doughy, mushy pizza.

I would like to note that the only reason this is a 2 instead of a 1 is because of our waitress doing everything she could to make it right, despite having to try to get the kitchen managers message across. She did a great job, was pleasant and understood how frustrating it was to drive an hour in traffic and then leave so disappointed.