Starbucks — Restaurant in Phoenix

The only reason this store gets 1 star, two reasons. Cannot go any lower and the girl apologized for being rude, arrogant and disrespectful. I was not going to write this, however, the Manager never called me back and she has had plenty of time to do so, either the message was not provided, or the manager does not care about her store.

I stop by to get a tea. The sign reads, "Mobile orders pick up inside". I had a Mobil order called the store first and to no surprise, nobody answered. I walked into the store and the girl comes out from the side and tells me to leave. I told her I was picking up an order and she forcefully said to leave and pushing me out of the store. Embarrassing, 100%!!!! The line in the drive thru was full and windows down.

She said I can wait and they will bring the drink out. When she brought the drink out, I showed her the sign. She said that she will change the sight and next time ring the bell (didn't even see the, or a sign indicating to push for your drink). I told her I there would not be a next time because she was rude. She smelled and said have a good day.

Worse experience in customer service I have seen. You know nothing will happen cause people want their coffee. However, next is the corporate office.

I called to talk to the manager and low and behold I talked to the same person. She back tracked her attitude and took full responsibility for being such a jerk (not the word I would choose, however, keeping it clean). She said she will have her boss call in 24 hours that was over 36 hours ago. Didn't really expect one, I did say I would hold off on a review and calling corporate until she can call me back. I kept my word, too bad you did not!!!

Careful fellow coffee drinkers, I would go to the one on 7th street 2 miles down the road and skip the attitude from...

Last time going here after last night.. ordered my drink as he is handing it to me he is telling me that there is something wrong with the lid, it is pouring out all inside my car, on my clothes on my car, on me he hands me a straw and asks me if i want to drink it down? I hand it back, um no, he dumps some out slips another cup underneath hands it back, now my tall with two drops of coffee, most of it in my car, on my clothes, and on my hands no worries I have my own napkins because obviously you have none or you would have offered, which you did not is now worth less. You close the drive thru door. I call the manager, she cannot help, but will have the real manager call me today. Yeah no call. Never had a problem here before, never going back, ps. The coffee spilled on the sweater my my mom had given me before she passed away, luckily I was able to get the coffee out. Thanks for caring, your oh so happy to take my money but dont care enough to see if I could ckean the coffee off the door panel,my jeans, my shirt, my sweater. Yeah nice...

We come to this Starbucks quite often as it’s down the street from us. Usually it’s a good experience, except when one particular guy is working. Not sure his name but he has black hair and glasses, and every time he is unbelievably rude to us. Doesn’t say a word when we pull up just glares at us and hands us our drinks, which are always made terribly, and I’m starting to think it’s on purpose. I order matcha every time I go to Starbucks and he is the only person who does not mix it, there are large disgusting chunks and it’s always made wrong by this guy. Not sure what his beef with us is, but it makes me not want to come to this location anymore on the off chance he’s working. Literally every other employee at this location is so kind. Especially a younger girl with black hair who works the drive through; she’s the sweetest. But this guy is something else. I don’t normally even write reviews but his attitude towards us is so unprofessional and hostile it needs...